PDQuipment is seeking an experienced Service Manager to lead our growing equipment service department at our Texas facility.
This is a hands-on leadership position for someone who understands mechanical repair, parts sourcing, technician management, and customer communication. You will be responsible for keeping repair jobs moving, helping technicians overcome roadblocks, maintaining quality standards, and ensuring customers receive clear and timely updates.
We are looking for someone who brings urgency, organization, accountability, and a positive attitude to the shop.
Responsibilities
Lead and support service technicians throughout the repair process
Prioritize jobs and keep equipment moving toward completion
Assist with diagnostics and determine appropriate repair strategies
Research and source replacement parts from multiple vendors
Review parts and labor needs before work proceeds
Communicate directly with customers regarding repairs, estimates, delays, and completion
Maintain accurate service tickets, notes, parts, and labor in our ERP system
Inspect completed work and maintain strong quality-control standards
Coordinate with our other locations and departments
Help recruit, train, and develop service technicians
Maintain a clean, organized, professional service environment
Qualifications
Previous experience managing or leading a mechanical service or repair shop
Comfortable working with ERP, service-management, and computer systems
Strong customer communication skills
Highly organized and capable of managing multiple active repairs
Able to hold employees accountable while maintaining a productive team environment
Strong sense of urgency and follow-through
What We're Looking For
This position is a good fit for someone who doesn't wait for problems to resolve themselves. We want a manager who walks the shop, knows what's holding up each job, finds solutions, communicates early, and gets equipment finished.
Numbers & Facts
Location
Pinehurst, TX
Job Type
Full-time
Skills
Communication Skillsunmatched
Computer Systemsunmatched
Constructionunmatched
Construction Equipmentunmatched
Construction Managementunmatched
Customer Support/Serviceunmatched
ERP (Enterprise Resource Planning)unmatched
Equipment Maintenance/Repairunmatched
Establish Prioritiesunmatched
Follow Throughunmatched
Health Insuranceunmatched
Heavy Equipment/Vehiclesunmatched
Hydraulic Engineeringunmatched
Leadershipunmatched
Maintenance Servicesunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Professional Servicesunmatched
Quality Controlunmatched
Quality Managementunmatched
Quality Metricsunmatched
Research Skillsunmatched
Time Managementunmatched
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