Construction Loan Project Administrator

Shore United Bank is seeking a full-time Construction Loan Project Administrator (Mortgage Division) to join our team. The Construction Loan Project Administrator-Mortgage manages all aspects of an individual caseload of construction projects from credit approval through completion and maintenance, while also providing cross-team support. The individual in this position is responsible for driving operational and strategic initiatives within the mortgage lending space. This role requires strong organizational skills, effective communication, and the ability to manage projects that support regulatory compliance, process efficiency, and customer experience. While the scope is rather structured, success in this role depends on consistent execution, collaboration across departments, and a deep understanding of mortgage operations and systems. In addition to primary caseload responsibilities, this role leads and contributes to strategic initiatives in the Mortgage Division such as process improvements, cross-team collaboration, metric tracking, procedure development, and client experience enhancements. This role will provide regular updates on deliverables and actively contribute to defining scopes, timelines, and outcomes for non-caseload projects in partnership with leadership.

Essential Functions Include:

Caseload Management

• Manage a portfolio of Mortgage Division construction projects from credit approval through completion and end-of-construction maintenance.
• Collaborate with Loan Officers, builders, borrowers, inspectors to ensure positive client experience.
• • Vet and approve contractors, review insurance, license and credit information in alignment with Bank processes, issue builder approval.
  • Review construction contracts, quotes and supporting materials to ensure accuracy, compliance to Bank standards and completeness of a turnkey project.
  • Align budget for Built system setup and inspection requirements.
  • Define and document equity timing, acceptable forms, and proof-of-payment standards.
  • Communicate requirements, timelines, and monitoring protocols clearly to all parties.
• Document all project details in the Built platform, including requirements, timelines, exceptions, and approvals, to ensure accuracy, transparency, and streamlined project management, as well as audit trail.
• Provide clear-to-close (CTC) authorization, confirming all construction requirements, or provide CTC with documented, approved exceptions and follow-up plan.
• Maintain proactive communication and coordination with stakeholders throughout the project lifecycle.
• Monitor progress, identify risks, and implement mitigation strategies; make real-time decisions on escalation or remediation and provide regular updates to management.
• Exercise independent judgment in determining documentation and monitoring protocols tailored to each project's complexity and risk profile.

Cross-Team Support

• Provide backup and support to team members and across departments.
• Collaborate to ensure service continuity and knowledge sharing.

Strategic Initiatives & Process Improvement

• Lead or support initiatives including:
• • Process improvements
  • Training and knowledge sharing
  • Team and cross-team collaboration
  • Performance metric tracking
  • Procedure development
  • Client experience enhancements

Project Planning & Reporting

• Define deliverables and timelines for non-caseload projects with leadership.
• Provide regular updates on status, risks, and outcomes.
• Maintain organized records for all initiatives.

Other Responsibilities

• Coordinates specific work tasks with other personnel within the department, as well as with other departments in order to ensure the smooth and efficient flow of information.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.

Location: Felton Branch - 120 W Main St, Felton, DE 19943

Position Type/Expected Hours of Work:

• Full-time.
• Non-exempt.
• Days of Work: Monday-Friday, between 8-5. Occasionally, may be required to work additional hours, depending upon workload and department needs.

Required Education and Experience:

• High school diploma/GED equivalent.
• Minimum of one (1) year of experience in construction administration, documentation, processing, credit administration, lending, retail branch banking, or office administration.

Compensation:

• The pay range for this position is $28.00 to $36.00 hourly.
• Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.