Construction Operations Specialist

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Construction Operations Specialist is responsible for ensuring that customer service is provided to all internal and external parties and quality loans are generated. This role is responsible for the origination and processing of construction loans and serves as the first point of contact for the construction loan officer and construction processing team for loan level questions and escalations. The Construction Operations Specialist supports the origination, processing, and administration of construction loans by validating builders, contractors, and construction-related entities and conducting due diligence reviews to ensure compliance with lending program requirements.

Job Responsibilities:

• Validate builder, renovation contractor, and other construction-related entities associated with mortgage loans by verifying active business registration and standing through applicable state and regulatory sources prior to loan processing.
• Review and confirm contractor eligibility requirements for OTC builder, renovation, and end-loan construction transactions, ensuring required validations are completed to satisfy loan program and workflow control requirements.
• Conduct reviews of OTC builders to verify licensing, insurance coverage, business qualifications, and credit standing.
• Manage construction loan pipelines by monitoring key project milestones and initiating status update requests to builders and borrowers at established trigger dates, including 90 days without a draw request, 60 days prior to loan term expiration, and 30 days prior to loan term expiration.
• Conduct follow-up outreach, including phone contact at 7 days prior to loan term expiration, to obtain project status information, facilitate timely resolution of outstanding items, and support loan administration activities.
• Maintain accurate loan records by documenting updates and communications within loan tracking systems and coordinate the collection and processing of extension requests and applicable fees when loan term extensions are required.
• Act as a liaison between sales and operations for construction loans by answering questions and handling loan level escalations.
• Follow standard operating procedures, job aids, and resources when providing loan support.
• Monitor an active pipeline of loans, ensuring customer service is provided.
• Ensure disclosures are issued timely and accurately to borrowers on construction loans by utilizing company compliance reminders and tools.
• Communicate progress with department managers and senior leadership team; summarize project information and establish business needs and concepts.
• Create and monitor various reports to ensure pipeline management as needed.

Qualifications and Skills:

• Bachelor’s degree or equivalent combination of education/experience, preferred.
• 5+ years of experience in mortgages.
• Knowledge of all agency guidelines.
• Knowledge of compliance and disclosure requirements.
• Encompass LOS experience, preferred.
• Excellent organization, prioritization, and time management skills.
• Excellent conflict management and negotiation skills.
• Proficient in Microsoft Office suite (Word, Excel and Outlook).

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.