Budget Management, Budgeting, Construction, Construction Management, Construction Projects, Customer Experience, Customer Satisfaction, Customer Service Management, Customer Support/Service, Dental Insurance, Establish Priorities, High School Diploma, Negotiation Skills, Presentation/Verbal Skills, Project Evaluation, Project/Program Management, QoS (Quality of Service), Quality Control, Safety Standards, Sales, Schedule Development, Time Management, Vision Plan
- Dental insurance
- Free uniforms
- Paid time off
- Vision insurance
- Company car
**Local Candidates Only**
Xactimate Experience Required
Job Description: Plan and execute Reconstruction projects while ensuring a high quality of service in all dealings with customers, clients, subcontractors, employees and resource providers involved in reconstruction services. Manage the entire customer experience and overall customer satisfaction.
Responsibilities:
- Responsible for the customer service and management of the customer experience.
- Evaluate and sell projects. Negotiate terms and set expectations with customers and clients
- Create project schedule, timeline, budget and ensure they are met.
- Identify and document project scope of work. Obtain customer and client agreement on scope and estimate
- Manage project budgets and ensure projects are completed within budget
- Manage multiple subcontractors
- Touch every job every day and keep the job moving
- Compile and resolve punch list items
- Maintain continuous communications with customers, subcontractors, and team members
- Identify and qualify subcontractors and resource providers
- Ensure all subcontractor paperwork is up to date
- Ensure proper permits are acquired
- Ensure quality control at project sites and adherence to safety standards
- Perform final walk-through with customer to ensure customer satisfaction
Qualifications:
- Proven experience in project management within the reconstruction industry
- Superb customer service track record
- Experience in Xactimate software required
- Excellent time management skills and the ability to prioritize tasks effectively
- Effective written and oral communication
- Experience in restoration and/or construction
- High school diploma/GED (Degree Preferred)
- Ability to successfully complete a background check subject to applicable law, including employment verification, MVR, and drug testing
Physical and Work Environment Requirements:
- Exposure to extreme conditions such as heat
- Walking and standing for long periods of time, driving, sitting, climbing,
- Ability to climb ladders and work at ceiling heights
- Ability to work in tight spaces (e.g., crawls spaces under buildings)
Benefits:
- Dental and Vision Insurance
- Paid Holidays
- Paid Time Off
- Uniforms
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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SERVPRO of Weston/West Davie