The Construction Manager is responsible for managing a wide range of functions necessary to obtain and successfully execute construction projects. They are responsible for ensuring a high quality of service in all dealings with customers, clients, subcontractors and resource providers involved in construction services.
Primary Roles and Responsibilities
- Manage the customer experience, education of process and overall customer satisfaction
- Evaluate and review estimates
- Negotiate customer and/or client approval of project scope, estimate and terms
- Collect deposits and draws
- Identify, qualify and schedule subcontractors, engineers, architects and vendors to provide service on active projects
- Create project schedule and timeline
- Coordinate and oversee the execution of services
- Conduct quality assurance activities and resolve issues
- Document and/or review job file to support the services provided
- Maintain communication with internal and external stakeholders
- Ensure all work performed complies with the plans, safety policy, specifications, local codes and permits, and requirements of the scope of work
- Compile and resolve punch list items
- Perform final walk-through with customer
- Secure a signed Certificate of Completion and Certificate of Satisfaction
- Review budgets
- Manage expenses and assist in collecting final payment
- Manage all warranty activities
- Manage any equipment, tools, and materials (assets)
- Perform other job duties as assigned
Necessary Experience, Education and Skills Set
- High school diploma/GED
- Previous construction management experience
- Superb customer service track record
- Effective written and verbal communication
- Basic computer skills including Word and Excel
- Experience in restoration and/or construction preferred
Physical and Work Environment Requirements
- Walking and/or standing throughout the day
- Frequent driving and sitting
- Occasionally climbing ladders
- Occasionally exposed to extreme conditions such as heat
- The noise level at individual jobsites can be loud
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.