Construction Service Analyst

PRIMARY FUNCTION:This position will be responsible for opening Work Orders, adding Segments, and closing Work Orders. This person will monitor e-mails, phone calls, and messages from all Construction branches to support the daily operations of the Service Departments. Set procedures will be incorporated to provide Standardized Processes for all branches. This person will also be cross-trained with Warranty Analysts and work closely in the same department.ESSENTIAL DUTIES:

Open, maintain, and close work orders for Service Operations. Review and verify the following information:

Customer accountComponent codesWarranty statusPMStandard JobsService LettersContract / TM&RCredit CheckTechnical InformationSOS HistoryTransfers of parts/laborOutside purchasesDocumentation in WebXtenderTime Accuracy

Codes approve and receive purchase orders. Reviews outside purchases to work orders and PMs. Maintains files.Process CAT Access invoicesClosely monitor machine work orders and contact the service department with any modifications that are neededCode vendor invoices for paymentHandle some customer credit and journal entriesPreparation of reports and memosCoordinate work order information for the Warranty DepartmentTravel to branch locationsLogs time on the computerUpdates computer records for vacation/sick/personal business leave on Ceridian Time ProReceives and distributes mailTransmits information via facsimile, personal messenger, email, etc.Answers telephone and routes calls to appropriate personnel. Ensures excellent customer relations by resolving telephone or direct requests, issues, or concernsAssists Manager and others with projects as needed

MINIMUM REQUIREMENTS:Education:High School diploma.Work Experience:Two years of working experience in a similar administrative-related position.Physical:Must be able to clearly communicate to others, especially in group facilitating and in writing.Must be able to use a PC for long periods.Other:Good verbal and composition skills. Accounting knowledge. Computer literate. Technical aptitude.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.