Consultant | Network | Contact Center Communication Protocols

"Project Niche Skills"
VISA DEPENDENT profiles are allowed

POC: Raju

Job Details:
Job title: Technology Architect | Cloud Platform | Cloud Platform - ALL
Work Location with Zip code: Springfield, MA 01109
Duration of the project: 6 Months

This role requires any travel (Yes/No): NO
Please confirm if this would be onsite from day one OR Initial remote for 2-3 months, and then expect the candidate to work from the office OR 100% Remote: Onsite from day one
Is this a 100% remote role? NO
Vendor rate range: ####-#### (Advised rate)
Minimum years of experience required: 8-10 Years
Would you require the candidates to meet you for an in-person interview?: Video/Virtual Interview
Education Qualification required: BE

Must have skills:
Genesys Cloud
Architect
AI Development

Detailed Job Description:
Genesys Architect min 8 yrs exp Architect admin, Architect editor, and Architect read only a user needs at least one of these assigned to their Genesys Cloud user role just to log into Architect at all.
GenesysAdmin full control create, edit, publish, and delete flows. Editor can build and modify flows but with fewer administrative rights e.g., no deleting others work or managing orgwide settings. Readonly can view flows without making changes, useful for auditors or stakeholders

Minimum years of experience: 8-10 years
Education: Bachelor's or Master of Engineering

The top 3 responsibilities would expect the Subcon to shoulder and execute:
IVR development
integration
AI

Project Code: MassMutual Agentic AI and Genesys Cloud