Consultant Process Engineer Expanse

Introduction

Do you want to join an organization that invests in you as a Consultant Process Engineer Expanse? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Consultant Process Engineer Expanse like you to be a part of our team.

Job Summary and Qualifications

The Consultant Process Engineer will support the design, development, assessment, and monitoring of process designs that foster agility, resilience, efficiency, and patient safety in and around the Expanse electronic health record (EHR). In this role, the Business Operations Consultant Process Engineer will employ Lean, Six Sigma, and Toyota Production System methodologies to define and describe opportunities for improvement in clinical workflows in and involving Expanse. This role will consult with teams to generate recommendations to gain efficiencies for clinical workflows in Expanse, including but not limited to physician / APP, nursing, lab, and pharmacy. The Consultant Process Engineer will collaborate with cross-functional teams, including but not limited to the Expanse product team, Clinical Informatics, enterprise clinical teams such as Nursing and Pharmacy, division, and facility teams to help implement improvements, and sustain results, using a methodical process.

This role will work closely with cross- functional team members (as well as external stakeholders), including multiple constituents across the enterprise, to execute both DMAIC and DMADV projects that will establish solution directionality and support leadership to effectively and efficiently assess, develop and integrated new workflows, derived from the translation of workflow observations, quantitative inputs from various clinical systems and qualitative inputs.

The Consultant Process Engineer is a licensed professional Lean Six Sigma Belt who possesses a strong understanding of Lean Six Sigma process design and improvement methodologies that can be utilized to optimize and transform clinical workflows in the acute care setting. They are also versed in using Human Factors Engineering to examine human abilities, limitations, behaviors and processes in order to inform human-centered design. The primary function of this role is to support the Director of Process Engineering in the execution of process engineering projects, intentionally leading to step changes for the healthcare industry.

Major Responsibilities:

• Propose and support the development of new processes in and around the Expanse EHR that support agility, resilience, efficiency, and patient safety.
• Scout emerging processes in other EHRs and health systems in order to define new opportunities that can add business value
• Assess existing processes and workflows at sites using Expanse to identify priorities and opportunities for improvement
• Employ process improvement methodologies as standards for assessing workflow in and around the Expanse EHR
• Oversee the design, prototyping, testing, refinement, and implementation of new processes related to Expanse.
• Track initiatives against key measurable success metrics to identify opportunities for improvement
• Proactively identify and mitigate risks to the Expanse organizational strategy, project plans, and key milestones
• Work collaboratively with other members of the Expanse organization to design and assess processes according to the principles of Lean, Six Sigma, or other process engineering modalities.
• Leads a cross-functional team to conduct process improvement and design process studies/audits, as well as studies in business process re-engineering and system redesign.
• Collaborates with Clinical Analytics, Business Operations, and cross-functional design partners (as well as external partners) to design, lead, assign and execute quantitative and qualitative data analysis including: Leveraging available and novel data sources in an effective and efficient manner, leveraging database and data analytics tools such as SQL and Power BI to support design and evaluation of business cases, and tracking current and future state metrics and KPI/KpI (key performance indicators/key process indicators) as a means to ascertain solution viability.
• Works with a cross-functional team to improve the customer experience and design solutions that systematically reduce errors, reduce cost, and increase revenues that create clinical and business capacity.
• Leads logistical onsite needs for discovery work as needed.
• Leads the design, logistical planning, and execution of large (25 or more participants) Kaizen sessions including senior leader both internal and external to Expanse.
• Adhere to the standard operating procedures of the Expanse organization, including all supportive technologies used to organize and progress work efforts
• Supports development of pilot and project implementation plans.
• Engages with Expanse product team, Division teams, and facility teams to assess, design, and implement improved workflows with the Expanse platform.
• Collaborates with cross-functional teams, including but not limited to the Expanse product team, Clinical Informatics, division, and facility teams to assess processes, implement improvements, and sustain results, using a methodical process
• Leads and executes through others in concurrent enterprise Lean Six Sigma engagements to develop strong working relationships and productive collaboration with project teams and other key stakeholders.
• Proactively identifies and mitigates opportunities/barriers to successful completion of assigned work, escalating accordingly to the Director of Process Engineering.
• Supports (and learns strategies and tactics to lead) the analysis of multiple inputs to produce standard work products and artifacts/outputs that render a concise and synthesized clinically-lead analysis of perceived, current, and ideal state.
• This role will frequently engage with executives, including Strategy, Clinical Operations, Clinical Informatics Product Lifecycle Logistics, Business Operations, Data/Technical leaders, and other business partners.
• Understands internal and external stakeholder roadmaps and provide potential improvement insights to achieve business goals.
• Supports (and learns strategies and tactics to lead) process mining projects that support automation efforts based on identified complexity of existing business processes.
• Educates, informs and advocates for the capabilities and benefits of process improvement and continuous performance management strategies and tactics as a means to enhance and accelerate CT&I-related work.
• Provides updates and reports to leadership on progress on a regular basis.
• Participates in scoping of projects with key stakeholders on a regular basis.

Education & Experience

• Bachelor’s Degree (Data Science / Industrial Engineering Preferred) required
• Master’s Degree preferred
• 7+ years experience in Process Improvement required
• 3+ years of data collection and analysis required
• Expertise in 1 or more areas such as healthcare analytics, operations analytics, clinical analytics, clinical informatics, financial analytics, HR analytics, supply chain analytics, or other business area; preference for multiple domains required
• Lean Six Sigma (LSS) Certification required within 18 months of hire
• Project Management Professional (PMP) Certification preferred
• American Society for Quality (ASQ) Certification preferred
• Up to 50% travel required
• Position located in Nashville, TN

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Consultant Process Engineer Expanse opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.