Consultant - Workforce Management Professional Services · Remote · Fully Remote

Consultant

Remote - UK

Do you want to help shape software that affects thousands of lives?

Who are we?

We are ranked as the UK's #1 construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle.

If you are looking to build an exceptional career with an award-winning company you've come to the right place. Our teams are based in the UK, Europe, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, which is centred around a large-scale digital transformation as well as continuing our growth and expansion.

We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of Equality isn't just the right thing to do, it improves every aspect of our business.

Purpose

At Causeway, our technology impacts thousands of businesses and millions of lives. As a Professional Services Consultant, you will be dedicated to ensuring our customers' success by driving seamless project deliveries and exceptional service. Specialising in our Workforce management products, you will work proactively as part of the Professional Services Team, collaborating with departments across the business to ensure our solutions are implemented as effectively as possible.

Key Responsibilities

Technical Delivery

• Collaborate with customers to understand their business requirements and objectives to ensure successful project delivery.

• Configure customers on the CausewayOne platform, working across teams to ensure the best processes are applied and issues are resolved quickly.

• Take ownership of customer projects, driving them forward to completion while ensuring a smooth and positive customer experience

• Assist the 3rd Line Support Team in addressing and resolving issues raised by existing customers.

• Contribute to proposal development and post-implementation reviews, identifying areas for improvement and innovation.

Customer Experience

• Build and nurture positive relationships with customers to build trust and enhance their overall experience.

• Gather regular feedback to continually improve the service you deliver.

• Demonstrate passion and determination to successfully complete projects and exceed expectations.

• Provide clear, friendly, and effective communication when addressing customer queries.

• Consistently deliver a great customer experience that encourages customer retention and referrals.

• You'll deliver customer training if required as part of the project delivery or as separately required by customers

Key Skills

Essential Skills

• Strong experience and knowledge of Workforce Management

• Previous experience building and managing relationships with internal and external stakeholders across all levels

• Previous experience implementing business systems

• Strong knowledge of REST APIs, including OAuth2/token-based authentication

• Previous experience integrating systems using APIs

• Knowledge of JSON and XML data formats

• Experience using API testing tools such as Swagger, Postman or curl

• Experience with Java and/or jBPM

• Knowledge of PostgreSQL and/or Microsoft SQL Server

• Experience with Git version control

• Experience with Node.js

• Experience with Python

• Previous experience with business process analysis, forms and workflows

• Previous experience with document management

• Previous experience with supplier management

• Strong analytical and problem-solving skills with experience handling customer data

• A good knowledge of MS Office applications including Excel

• Previous experience writing technical documentation

• A relevant degree or equivalent level of education preferred

Desirable Skills

• Experience of working in the construction industry

• Previous experience in a consultancy role delivering customer projects

• Previous experience in business process modelling and/or workflow automation

• Experience with Docker and Linux command line

• Knowledge of MongoDB

• Experience with SOAP Web Services

• Experience using Maven

• Knowledge of HTML and JavaScript

• Experience with Excel Power Query

• Knowledge of Kafka

• Experience with AWS

• Experience using Logz.io or similar monitoring platforms

• Understanding of SSL certificates, networking and advanced OAuth2 configuration

• Previous experience with data handling

• Knowledge of Structured Query Language (SQL)

• Knowledge of Microsoft Power BI

What you get from us:

If you're looking to build an exceptional career with an award-winning company you've come to the right place. We believe everyone at Causeway has a vital role to play in our success. Causeway is fuelled by curiosity and is a place for people who beam with positivity and burn with ambition.

Our team is everything, so we'll take good care of you. In fact, we give well-being the same priority as our other business goals. We're strong advocates of work-life balance, offering hybrid working alongside the opportunity to work from modern, collaborative offices.

Our Values

We are United. As part of a team, we're better together.

We are Agile. Be the change, we're on a journey.

We are Trusted. Do the right thing, we own this.

We are Driven. Get stuck in, we make it happen.

Benefits

As a leader in employee engagement and people management, there are fantastic benefits and rewards at Causeway. We strive, year on year, to achieve recognition as an award-winning workplace that our employees love. We've selected just a few of the many benefits available below to show you how we take care of our Causeway stars.

• 25 days annual leave + public holidays, increasing with length of service.

• 4% matched pension.

• Income protection and life assurance.

• Access to our award-winning benefits platform.

• We take mental health seriously and have a dedicated EAP available 24/7.

• £100 allowance towards a fitness club.

• Dell discounts.

• Private Medical Insurance.

• Paid study leave + volunteering days.

• Car Scheme.

Like all responsible companies Causeway is aware of the need to recognise the importance of protecting our environment and addressing the climate emergency. Causeway is a carbon neutral company and we offset our calculated carbon footprint. However, we recognise that offsetting is not a permanent solution, so we set environmental objectives to reduce our footprint year-on-year.