Consulting Automation Analyst

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Consulting Automation Analyst today with HCA Healthcare.

Job Summary and Qualifications

What makes ITG unique as a technology company is that our solutions ultimately impact the care of patients. Although our skills are needed in a number of industries, we in ITG apply them specifically to the noble cause of healthcare. We are "Healthcare Inspired." It is this guiding vision that pervades and positively influences every level of our organization. It shapes our mission, defines our values, and brings our leaders and employees together in a shared enthusiasm for their work, setting ITG apart as a uniquely purpose-driven company in the IT industry. As a part of that, we exist to Raise the bar, Unlock possibilities, and Care like family.

HCA Healthcare ITG Consulting Automation Analysts are innovative individuals who use creativity and stakeholder partnerships to deliver business value. Consulting Automation Analysts utilize process and technical expertise and leadership skills to direct staff and resolve issues to ensure automation programs and requirements are met. Consulting Automation Analysts ensure the execution on automation efforts with enterprise interdependencies, size, visibility, and complexity levels and communicate across multiple channels including ITG and Business Operations, to define an initiative’s design and document desired solutions, develop automatons according to best practices and guidelines, and test automations to approved plans. Consulting Automation Analysts have ownership of their efforts from conception, through the deployment of their products, including turnover to the appropriate technical and user support organizations. As a recognized leader, Consulting Automation Analysts will be sought after to coach and mentor colleagues.

Consulting Automation Analysts also serve as automation and process consultants to other ITG and Business Units. Consulting Automation Analysts use their expansive technical and business expertise to inform decisions around process reengineering, technical feasibility, program management, standards and best practices, and support functions. Consulting Automation Analysts are the face of the Automation Center of Excellence’s programmatic expertise to the rest of HCA Healthcare.

CORE COMPETENCIES

Documentation

Process Improvement/Redesign

Solution Design

Communication, Diplomacy and Advocacy

Testing

Implementation Knowledge

Facilitation/Presentation

Requirements

Leadership

Planning

VALUABLE SKILLS

Technology Evaluation

Domain Knowledge

Scripting

Version Control

SPECIALIST/EMERGING SKILLS

AI/AIOps

Machine Learning

Contract Negotiation/Vendor Relations

 Statistics and Data Science

MAJOR RESPONSIBILITIES

Provide process and automation consulting services to ITG and Business Units

Serve as process and program leaders in HCA Healthcare’s automation community of practice

Lead automation teams in the execution of larger programs

Executes against enterprise-wide cross-functional automation initiatives

Elicit and gather requirements for automation projects by working directly with internal and external customers

Develop and maintain strong, proactive relationships with internal customers and IT teams to deliver actionable solutions

Assess and quantify potential benefits of automation for business and technical processes

Assist with building automation strategies and frameworks based on planned and prioritized automation work

Design, Develop, Execute and Maintain Automated Scripts to specifications

Identify, design, and develop creative solutions for practical automation problems during design, scripting, execution or maintenance

Write efficient, easy-to-follow documentation on automation tools, scripts, and processes

Assist with manual testing as needed to help development team meet schedule commitments

Promote, recommend, and implement improvements to automation frameworks and processes

Plan, implement and support upgrades, configuration and customization of tools and technologies utilized by the Automation COE

Mentor other team members in technical skills as well as business related areas and provide guidance on complex automation efforts

Take ownership of automation initiatives and work closely with Team Lead and/or Manager with all automation project planning activities

Stay informed of automation industry trends and best practices

Communicate value of automation to enterprise to both technical and business leadership

Works with multiple areas at HCA Healthcare to ensure understanding of assigned task.

Supports development of technical standards.

Analyzes user specifications and requirements.

Identifies opportunities for process improvements.

Works to participate and learn best practices and procedures.

Adheres to best practices for software design, retention, documentation, and deployment strategies.

Works directly with service operations, product, and vendor teams to resolve, prevent, and eliminate customer technology issues.

Gathers and documents business, user, functional and non-functional requirements for in scope products.

Establishes and maintains solid business relationships.

Actively owns and participates in lifecycle management of assigned applications and infrastructure.

May provide afterhours/on-call support for applications.

Has the ability resolve simple to complex production support issues.

What qualifications you will need:

EDUCATION

Bachelor's Degree - Preferred

EXPERIENCE

7 or more years of experience in a Systems Engineering, Analyst or Developer - Required

Or equivalent combination of education and/or experience could be considered

OTHER SKILLS & ABILITIES

Ability to write efficient, easy-to-follow documentation on automation tools, scripts, and processes - Required

Ability to evaluate automation utilizing Six-Sigma principles for improvement opportunities - Required

Ability to design, develop, and monitor business and technical processes - Required

Ability to identify, design, and develop creative solutions for practical automation problems during design, scripting, execution or maintenance - Required

Ability to build relationships, communicate effectively both formally and informally, and advocate for automation across the company - Required

Knowledge of testing best practices and skill in implementing them in SDLC - Required

Knowledge of frameworks and software design patterns used for implementing software solutions - Required

Ability to present and facilitate technical ideas while creating alignment among audience of varying disciplines - Required

Ability to determine alignment of new technologies to HCA Healthcare strategic roadmap - Required

Ability to elicit and gather requirements for automation projects by working directly with internal/external customers - Required

Ability to become a trusted advisor, lead projects and programs, be a catalyst for change, dive collaboration among the automation community, and be a thought leader at HCA Healthcare - Required

Ability to create project plans, understand dependencies, and drive towards identified milestones - Required

Knowledge of automation landscape, current and future industry offerings, and internal HCA Healthcare capabilities - Required

Understanding of the HCA Healthcare technical landscape - Required

Skill in using scripts to execute processes - Required

Skill in utilizing GitHub repositories as code repositories and version control - Required

Extensive depth of knowledge in one or more automation domains - Required

Knowledge of how contracting is handled - Required

Ability to work, make aligned decisions, plan and accomplish goals without explicit direction/guidance from leadership - Required

Knowledge of Artificial Intelligence principles and capabilities and the ability to identify use cases for it - Required

Knowledge of Machine Learning principles and capabilities, and the ability to identify use cases for it - Required

Ability to promote, recommend, and implement improvements to automation frameworks and processes - Required

Ability to teach other team members and other external staff - Required

Ability to design, develop, and monitor KPI, operational metrics, and other relevant automation data - Required

Ability to make decisions based on observed trends in the industry and platform - Required

Ability to perform interviews, evaluate candidates, assist with career path and performance evaluations of team members - Preferred

Knowledge of system architecture - Preferred

Ability to multitask, managing multiple projects and priorities - Required

Ability to be detail oriented and organized - Required

Ability to be adaptable and flexible and to handle ambiguity and changing priorities - Required

Behavior constituting professional demeanor and positive attitude - Required

TRAVEL

The job may require travel from time- to-time, but not on a regular basis.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Consulting Automation Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.