Consumer Assistance & Hearings Coordinator - Investigator

State of Maine

Gardiner, Maine

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JOB DETAILS

SALARY

$47,174.40–$65,832

SKILLS

Analysis Skills, Case Management, Communication Skills, Data Collection, Data Management, Federal Laws and Regulations, Identify Issues, Licensing, Maintain Compliance, Massage Therapy, Occupational Therapy, Organizational Skills, Presentation/Verbal Skills, Regulations, Regulatory Compliance, Regulatory Reports, Research Skills, Retirement Plan, State Government, State Laws and Regulations, Statistical Reports, Writing Skills

LOCATION

Gardiner, Maine

POSTED

16 days ago

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.
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Department of Professional and Financial Regulation (and Boards)

Job Class Code: 0347
Grade: 22 - (Professional/Technical)
Salary: $47,174.40 - $65,832.00 Annually
Location: Gardiner

Opening Date: June 30, 2026

Closing Date: July 15, 2026

The Office of Professional & Occupational Regulation seeks qualified applicants for the position of Board Investigator. This position reports directly to the Regulatory Board Manager. This position is responsible for managing consumer complaints and compliance requirements for various licensing boards, including but not limited to, the Maine State Board of Funeral Service, Board of Occupational Therapy Practice, Massage Therapy Program, etc. The primary responsibilities are to investigate consumer complaints and conduct inspections to ensure compliance with various laws and rules governing licensees. This position works under limited supervision and is directly responsible for managing all investigations and inspections, as well as submitting reports to the Regulatory Board Manager and the complaint committee to prepare complaint cases for initial presentation, adjudicatory hearings and/or compliance monitoring activities for b

Primary responsibilities include:

Analyze and investigate allegations of unprofessional and/or incompetence in accordance with the Agency's complaint process.
Conduct inspections to ensure compliance with laws and rules of the Board and to file those inspection reports.
Track, review, and bring appropriate resolution to consumer complaints, inquiries, allegations, and claims.
Interviews complainants, respondents, and witnesses; may conduct fact-finding in order to gather all facts and information needed to make recommendations on outcome of the case
Coordinate case reviews with the complaint committee in preparation for Board action.
Draft Letters of Guidance, Preliminary Denials, and Consent Agreements to resolve complaint cases in coordination with the complaint committee.
Manage the data compiled in the case management system, track open cases, prepare cases for review and ensure case information is collected and resolution data reported for compiling statistical reports.

To be successful in the position, you should have knowledge of and demonstrated experience in:

State and Federal laws, rules, and regulations governing assigned boards and programs
Explain and clarify pertinent laws, rules, regulations, and policies
Effectively communicate with staff, state officials and the public at large.
Conduct research and report results on license practice issues as identified by the Regulatory Board Manager.

Minimum Qualifications

A six (6) year combination of education and experience in consumer complaints, determining facts, and resolving/recommending resolution to complaints

Preference will be given to:

Applicants who demonstrate highly developed written and oral communication skills.

Contact Information

Please contact Candice Wright, Regulatory Board Manager for questions concerning the job posting at candice.b.wright@maine.gov

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage - The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
Retirement Plan - The State contributes the equivalent of 1

About the Company

State of Maine

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