Claims Associate – Consumer

Position Overview

We are seeking an experienced Claims Associate – Consumer to support a high-volume claims processing environment. This is a 100% remote position requiring previous Property & Casualty claims experience, an active Property & Casualty license, and bilingual communication skills.

Candidates must be fluent in English and either Spanish or Portuguese.

The assignment will be continuously evaluated based on business needs and individual performance.

Work Schedule & Location

• Work Model: 100% Remote

• Preferred Time Zones: Eastern or Central

• Schedule: Monday – Friday

• Standard Hours: 8:00 AM – 5:00 PM ET

• Workweek: 40 hours

• Overtime: May be available depending on business needs

• Candidates in California or New York are not preferred for this assignment.

Training Schedule

• Training Start Date: Monday, October 12, 2026

• Training Duration: 1 week

• Training Days: Monday – Friday

• Training Hours: 8:00 AM – 5:00 PM ET

• Includes a 1-hour unpaid lunch.

Schedule After Training

Following training:

• Standard hours of operation are 8:00 AM – 5:00 PM ET.

• Some flexibility with start and end times may be available depending on performance.

• Associates will work an 8.5-hour total shift, including a 30-minute unpaid lunch.

• Standard workday consists of 8 paid hours.

• Monday – Friday, 40-hour workweek.

• Overtime may be available based on business needs.

Key Qualifications

• Previous experience working in a high-volume, fast-paced claims processing environment.

• Active Property & Casualty license.

• Must be fluent in English and either Spanish or Portuguese.

• Strong claims review, processing, and documentation skills.

• Comfortable working independently in a remote environment.

• Proficiency with Microsoft Office.

• Ability to navigate and work within multiple systems simultaneously.

• Strong attention to detail, organization, and time-management skills.

• Ability to meet established productivity and performance expectations.

Remote Work & Internet Requirements

Candidates must have a dedicated home working environment that meets the following requirements:

• High-speed broadband internet service.

• Minimum 25 MB/sec download speed.

• Minimum 8 MB/sec upload speed.

• Computer must be able to connect directly to the home router.

• Wi-Fi connections are not permitted for this assignment, regardless of internet speed.

• Candidates must be able to maintain a reliable wired internet connection throughout the workday.

Equipment

Company equipment will be provided, including:

• Desktop computer

• Monitors

• Keyboard

• Mouse

• Headset

• Required cables

Depending on equipment delivery timing, candidates may need to use a personal device to attend the beginning of training.

Prescreen Questions

1. High-Volume Claims Experience
Have you ever worked in a high-volume, fast-paced claims processing environment? If yes, please provide details regarding your experience, including the volume and types of claims handled, productivity goals, and your responsibilities for claims review and documentation.

2. Remote Work Experience
What experience do you have working from home?

3. Microsoft Office & Multiple Systems
How comfortable are you using Microsoft Office applications and working within multiple systems simultaneously? Please provide examples from your previous experience.

4. Work Environment
What do you like and dislike about your current or most recent work environment?