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Consumer Collections Supervisor

COVANTAGE CREDIT UNION

DE PERE, WI

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JOB DETAILS
SKILLS
Bankruptcy, Claims Processing, Coaching, Communication Skills, Credit Union, Credit and Collections, Customer Support/Service, Driver's License, Leadership, Loans, Mentoring, People Management, Policy Implementation, Presentation/Verbal Skills, Risk, Spanish Language, Willing to Travel, Writing Skills
LOCATION
DE PERE, WI
POSTED
1 day ago
JOB REQUIREMENTS: Do you have experience in collection and recovery
solutions at a financial institution and are you looking to advance into
a more meaningful career? CoVantage Credit Union is seeking a full time
Member Solutions Collections Supervisor! This individual will provide
general leadership and direction to the Member Solutions Consumer
Specialist staff, implementing approved collection policies and
procedures to ensure the appropriate handling of high-risk loans while
minimizing losses and collection expenses for the credit union. Join
CoVantage and become part of a growing mission-based organization that
takes pride in helping members experiencing financial challenges. As a
CoVantage team member, you'll receive a 401k employer match of up to
200%, a bonus of annual salary up to 8%, a generous employer HSA
contribution, and paid time off for community service. Job Duties:
Develop and implement the Member Solutions department policies and
procedures consistent with applicable laws and regulations to be used
throughoutCoVantageoffices Coordinate and delegate workload while
providing mentorship, coaching and support to Consumer Specialists
including routine one-on-one training Organizes time and resources
ensuring theconsumercollectors' time is spenteffectivelyworking
withmembersand accounts are being followeduponappropriately Ensures self
and staffremainup-to-dateand informed in credit union policy and
procedures includinglegal aspects of collecting,
filinginsuranceclaims,sending demands and right to cure notices, as well
ascollection laws including applicable FDCPA and bankruptcy laws This
individual may be expected to work required late night shifts per week
and Saturdays as indicated on the Member Solutions schedule. *
OTHER EXPERIENCE AND QUALIFICATIONS: Qualifications: Associate's
Degreeor 5 years' experience inconsumercollections and/or loan
processing/servicing or other customer service within a
financialinstitution Have a valid driver's license as some travel
isrequired KnowledgearoundBankruptcy laws including bankruptcy 7 and 13
and experience working with bankruptcy situations and attorneys General
knowledge of federal and state applicable collection laws and
regulations General exposureof the liquidation of foreclosed property
and possession of collateral on commercialand consumerloans Basic
understanding ofrepossessionlaw and requirements Minimum 3 years
supervisory/management experience desired Strong written and verbal
communication skills with the ability to work in direct, professional
contact with a wide variety of peopleon a daily basis General
understanding of the handling of small claims actions for a financial
institution Candidates able to read, write, and speak Spanish are
strongly encouraged to apply Depending on the qualifications and
experience of applicants, CoVantage may elect to modify or change this
position and/or job title without reposting the opportunity. *
APPLICATION INSTRUCTIONS: Apply Online: www.covantagecu.org/careers

About the Company

C

COVANTAGE CREDIT UNION

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