Consumer Compliance Supervisor

The Compliance Supervisor will lead the establishment, oversight and enhancement of the organization’s Compliance Management System (CMS), ensuring adherence to federal consumer financial laws and internal policies, under the guidance of the Assistant Vice-President of Compliance. This role requires a strategic thinker with deep regulatory knowledge, advanced data analytics capabilities, and fluency in AI-driven analysis and compliance tools and lead a team of Consumer Compliance Analysts to accomplish the same.

 The ideal candidate will be adept at navigating senior management dynamics, fostering a culture of ethical accountability, and future-proofing compliance operations through innovation and continuous learning. This role leads, executes and supports the Department’s vision for RegTech.

Duties and Responsibilities

• Assist the AVP of Compliance with the creation of the risk-based Compliance Audit Plan.
• Implement and monitor compliance programs aligned with CFPB Supervision and Examination Manual standards.
• Supervise, train, coach, and lead Compliance Analysts in completing compliance audits and risk assessments using regulatory-based methodologies and frameworks.
• Ensure timely and accurate reporting to the Supervisory Committee, senior management, and regulatory bodies.
• Utilize AI tools for regulatory research, risk analysis, and policy development.
• Develop and refine AI prompts to automate compliance monitoring and reporting.
• Train staff on AI-enhanced compliance workflows and ethical AI usage.
• Build credibility with senior management and cross-functional teams.
• Translate complex regulatory requirements into actionable business strategies.
• Influence decision-making through clear communication of risks and consequences.
• Analyze large datasets to detect compliance risks, fraud, and control deficiencies.
• Use predictive analytics to identify emerging compliance threats.
• Maintain dashboards and reporting tools for real-time compliance insights.
• Lead compliance initiatives and cross-departmental projects.
• Align compliance goals with organizational strategy and risk appetite.
• Monitor KPIs and adjust strategies based on performance metrics.
• Review and approve assessments and related documentation in the GRC system.
• Support examiner-ready documentation and regulatory examination preparation.
• Assist with complaint monitoring and response coordination to identify consumer harm and control deficiencies.
• Complete performance evaluations, coaching, and development planning for assigned team members.
• Provide reporting and updates to the AVP of Compliance and Executive Management as appropriate.

Education and Experience

Bachelor’s degree in Business, Finance, Data Science, or related field required. Graduate degree and/or project management certification (e.g., PMP) preferred. 5+ years of experience in compliance, risk management, or regulatory affairs required. Deep understanding of federal consumer protection laws including ECOA, FCRA, and UDAAP. Proficiency in AI tools such as ChatGPT and compliance automation platforms. Advanced data analytics skills including Excel PivotTables, SQL, Python, Power BI, or equivalent. Strong interpersonal, leadership, coaching, and negotiation skills with the ability to manage senior-level resistance. Ability to communicate with Senior Management and all Credit Union personnel. Ability to maintain confidentiality of Credit Union and member records. Experience in compliance assessments, BSA/Anti-Money Laundering activity, and fair lending preferred.

Certifications

Certified Credit Union Compliance Officer (CUCO), CUNA Credit Union Compliance Expert (CUCE) designation or equivalent required/preferred

Physical Requirements

• Ability to perform tasks requiring manual dexterity, such as processing paperwork, typing, filing, and handling cash.
• Prolonged periods of sitting or standing, as required by job duties.
• Occasionally lift and move items weighing up to 20–40 pounds (e.g., copy paper, cash drawers, marketing materials).
• Frequent repetitive motions involving wrists, hands, and fingers (e.g., typing, data entry).
• Ability to reach and operate keyboards and other standard office equipment.
• Operate basic office machines and technology, including computers, calculators, telephones, and multifunction printers.

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This role offers benefits, including:

• Competitive Pay
• Medical, Dental, & Vision Insurance
• Generous Paid Time Off
• Paid Holidays
• Matching 401K AND Pension
• Tuition Reimbursement
• Employee Assistance Program
• Employee Wellness Program
• Paid Group Life and Disability Insurance
• Awesome Culture
• And More

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Must be eligible for membership at ICCU to obtain employment.

ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.