Consumer Experience Ambassador

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position responsible for answering telephones and greeting/assisting customers and visitors.

Mondays & Tuesdays 5:30 am - 2:00 pm

Saturdays & Sundays 8:00 am - 8:30 pm

Prefer candidates with strong customer service skills

This position is located at Greater Heights Hospital.

Job Description

Minimum Qualifications

Education: High School Diploma or GED

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

• Six (6) months customer service experience
• Pleasant phone etiquette
• Ability to type 40 wpm
• Basic computer skills required
• Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of "we advance health" through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann

Principal Accountabilities

• Greets customers and visitors and escort to desired location.
• Answers departmental telephones, screening and directing calls appropriately.
• Performs basic clerical duties as necessary: typing, filing, distributing mail; photocopying, etc.
• Ensures safe care to patients, adhering to policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Other duties as assigned.