Consumer Experience Leader (FT)

Carhartt, Inc.

Syracuse, NY

JOB DETAILS
SKILLS
Brand Marketing (Branding), Business Strategy, Coaching, Communication Skills, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Establish Priorities, Exceeded Sales Goal, Inventory Management, Loss Prevention, Merchandising, People Management, Performance Analysis, Performance Metrics, Physical Demands, Policy Development, Procedure Implementation, Retail, Safety/Work Safety, Sales, Strategic Planning, Team Player, Time Management, Training/Teaching, Typing, Visual Merchandising, Willing to Travel
LOCATION
Syracuse, NY
POSTED
30+ days ago

Position Details

Position Location Retail Location Department D2C Reports To Store Leader

Job Classification On-site FLSA Status Non-Exempt

Inspired by Hard Work

In everything we do, we honor the hardworking legacy of our founder Hamilton Carhartt. We drive innovation by finding new, better ways to achieve success. We earn trust through honesty, integrity, and authenticity. We build lasting customer relationships by delivering solutions that prioritize their needs. Above all, we believe actions speak louder than words-because we are worn by the hardest-working people of all.

Associate Responsibilities

• Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized. • Bringing to life the ultimate retail consumer experience. • Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives. • Visual Merchandising and Visual Standards. • Support Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each day. • Support Store Leader and Assistant Store Leader with training, coaching, and feedback as appropriate, ensuring positive growth throughout their associate journey. • Support the Store Leader and Assistant Store Leader with timely and effective execution of store controls and operating standards, including policy and procedure administration, while contributing towards helping the store be profitable and providing a safe work environment. • Communicate with Store Leader and Assistant Store Leader regarding operations, data, including product information, mix, trends, needs, local competition, events, etc. • Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve and exceed store goals. • Assist the Store Leader and Assistant Store Leader with external partnerships and event promotions for the benefit of the store. • Support execution of community engagement events. • Engage with local community and support the Store Leader and Assistant Store Leader with bringing forth ideas to continue to grow brand awareness. • Assist the Store Leader and Assistant Store Leader with recruiting and identifying potential talent for all positions.

Ownership of individual development and professional growth.

Required Education

HS Diploma or GED required College degree preferred

Required Skills and Experience

• 1 year of supervisory experience in a retail environment preferred. • Sales, customer service, merchandising, inventory control, and loss prevention. • Knowledge in staffing, coaching, counseling, training, and development. • Excellent organization, prioritization, and communication skills. • Exceptional team and collaboration skills. • PC Skills: POS Systems and Microsoft Office.

Physical Requirements and Working Conditions

Typical retail environment, store setting. Extended periods of time standing, typing on a computer is required. Moderate Lifting 30-40 lbs. Retail hours. National travel required up to 5. This position has an On-Site location. Associate will work on-site for all work-related activities.

Carhartt is a tobacco-free workplace.

LI-DNI

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret, or cancel in whole or in any part the job duties outlined above at any time and without advance notice to the employee.

About the Company

C

Carhartt, Inc.