Consumer Insights Lead, Subscriptions, Devices and Services

Consumer Insights Lead, Subscriptions, Devices and Services

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Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

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Minimum qualifications:

• Bachelors degree or equivalent practical experience.

• 11 years of experience in management consulting, product management and strategy, or analytics in a technology company.

• Experience working with and analyzing data, and managing multiple cross-functional programs or projects.

• Experience designing and executing quantitative research studies (e.g., segmentation, conjoint/pricing studies, MaxDiff, brand health tracking) and qualitative research methodologies (e.g., focus groups, digital diaries, in-depth interviews).

Preferred qualifications:

• Masters degree in Business, Marketing, Market Research, Psychology, Statistics, Data Analytics, Economics, or an equivalent practical field.
• 6 years of experience in market research, consumer insights, product marketing insights, or go-to-market analytics in technology, digital media, or subscription-based businesses.
• Experience collaborating with and influencing senior cross-functional stakeholders across product management, product marketing, strategy and operations, and UXR.
• Experience managing research vendors.

About the job

Product and Business Strategy Leaders bring together teams across Google's functions to help products execute optimally. Our team pushes Google to scale at key points that refine our products and infrastructure by executing efficiently, bringing solid business sense and sound judgment, and working effectively across organizational lines.

Our roles often include components of strategy (e.g. analyzing and understanding new trends in the industry, building business plans), operations (e.g. running the cadence of organizations, connecting the operating lines between our functions), and communications. Our team partners with senior leadership to run important functions that cross-cut our existing organizations and deliver high impact projects. We help Engineers, PMs, UX, and all of our other functions to build amazing products that delight our users, and then get those products into their hands.

As a Consumer Insights Manager on the Go-to-Market Insights team within Platforms and Devices Strategy and Operations, you will drive consumer and market insights to accelerate adoption and engagement across Googles consumer subscriptions, including Google One AI, Google Fi Wireless, and next-generation AI plans.

You will design and lead end-to-end quantitative and qualitative research programs, partnering cross-functionally with Marketing, Product Management, Strategy and Operations, and UXR. Your work will deeply define our target users, the core features and use cases that drive subscriber acquisition, and our overall brand strategy.

Furthermore, you will contribute to net promoter score, willingness-to-pay research, and subscriber analytics. By collaborating with the broader insights and UXR communities, you will synthesize critical perspectives on consumer AI adoption, ensuring our strategies are grounded in independent, data-driven perspectives.

Googles mission is to organize the worlds information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our users interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making peoples lives better through technology.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $176000 - $256000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Act as the primary insights partner by building and executing research roadmaps for Subscriptions and customer growth, particularly Google AI Subscriptions Plans, and Google Fi Wireless.
• Analyze target audiences and execute complex quantitative analyses (e.g., conjoint, MaxDiff) to drive data-driven feature prioritization.
• Oversee the brand health program by tracking and testing campaign positioning to guide go-to-market messaging and ensure it drives conversion.
• Direct external research vendors and combine multiple data sources into cohesive, executive-level narratives for senior leadership.
• Manage external research agencies while piloting modern AI-assisted research tools to increase insights agility and speed.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Googles Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Googles EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.