Consumer Lending Customer Relation Coordinator

A GREAT PLACE TO WORK AND BANK

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 10 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm. 

POSITION SUMMARY: 

The Customer Relations Coordinator must have a passion for ‘wowing” internal and external customers. This role is also responsible for responding to phone calls, emails and written correspondence along with other administrative duties. Responsible for helping customers get the most out of a product or service.  To build and maintain long-term relationships and ensure satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:  

• Serves as first point of contact for Consumer Lending between Indirect Dealers, customers, and internal bank departments
• Promote a positive attitude and provide exceptional customer service to customers and co-workers.
• Embraces 1SB Core Values and leads by example.
• Respond to customer complaints with professionalism, empathy, and patience.
• Follow up with customers to ensure satisfaction with the resolution.
• Maintains knowledge of bank products and services to ensure proper correspondence.
• Following up to provide status updates and confirming complete resolution.
• Build rapport and maintain strong customer focused relationships.
• Coordinate daily operations for Consumer Lending team ensuring accurate process workflow.
• Manage multiple incoming queues while executing requests with a high level of accuracy.
• Support the Consumer Analyst and Processing teams with daily loan approvals and fundings.
• Follows Banks policies and procedures.
• Basic understanding of consumer loan products, systems, and terminology.
• Basic knowledge of all applicable regulations pertaining to this position is required.
• Performs other duties as assigned.

BENEFITS AND PERKS  

• Full medical, dental, and vision coverage for individual or family plan.

• Life insurance.

• Long-term disability insurance.

• 401K matching program.

• Paid sick and vacation time.

OUR CORE VALUES  

• Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.

• Ethical - fair, honest and act with integrity.

• Lead by Example - maintain a positive attitude, show respect for others, and have some fun!

• Accountable - we take our responsibilities seriously and we meet our commitments with urgency.

• Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.

• Embrace Dreams - we encourage each other to reach for our dreams.

• Diversity - we celebrate diversity and support equality for all.

• Community Oriented - we actively support our communities and the Bank's CRA initiatives.

• Open and Honest Communication - always professional, responsive, and timely.

EDUCATION and/or EXPERIENCE  

• Must be proficient at multitasking with a large emphasis on attention to detail.
• Passion for providing extraordinary customer
• High School Diploma
• 3-5 years of customer service
• Excellent communication, problem solving and interpersonal skills.
• Empathy, patience, and a genuine desire to help customer’s needs.
• Knowledge of administrative functions and best
• Strong information management, organization, planning and detail
• Demonstrated initiative, reliability, ability to multi-task, and manage
• Professional personal presentation; proper manners, and
• Ability to always maintain discretion and confidentiality.

COMPUTER SKILLS   

 To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.  

PHYSICAL DEMANDS AND WORK ENVIRONMENT   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

•  The employee will operate in a general office environment, using office equipment such as a phone, computer, adding machine and currency/coin counters
• The employee must be able to stand for extended periods of time and bend, reach and squat occasionally when accessing safety deposit boxes, storage or supplies.
• As part of the daily work demands, occasional lifting and moving of objects up to 25 pounds is required.
• The noise level in the work environment is usually quiet to moderate, as compared to a private office, with light foot traffic and office equipment.  The employee must be willing and able to interact frequently with the general public. 

Salary Range: $22.00 to $24.00 per hour.