Analysis Skills, Computer Skills, Consumer Loans, Customer Support/Service, Data Quality, Detail Oriented, Documentation, Interpersonal Skills, Leadership, Liens, Loan Collateral, Mentoring, Microsoft Office, Multitasking, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Regulations, Regulatory Compliance, Risk Management, Strategic Planning, Team Player, Time Management
JOB RESPONSIBILITIES
- Accurately board collateral loan data to host system
- Ensure all liens are fully secured on every collateralized consumer loan, including timely processing of liens and maintaining accurate documentation.
- Ensure the bank’s lien positions on all collateral are properly perfected, maintained, and released in a timely manner
- Audit and ensure proper documentation for all title processing on vehicle purchases
- Perform basic research requests for lien placements and terminations, including contacting title offices in other states, under direct supervision.
- Stay current with bank, investor, and regulatory changes, including out-of-state changes in title and vehicle registration processes, and assist in communicating changes to other collateral associates
- Provide general guidance and support to the affiliate banks and dealers in regard to collateral maintenance
- Manage the processing of titles for newly financed vehicles, ensuring timely and accurate completion and match titles to appropriate loan files when received
- Apply State of Ohio and other US states’ vehicle laws, lien placement and title assignments in order to protect the Bank's security interest
- Process electronic titles using the online electronic system and file/terminate UCC statements using the Secretary of State site, when applicable.
- Complete compliance on secured installment collateral to verify accurate lien information
- Identify and resolve discrepancies in incomplete collateral documentation or lien status.
- Make recommendations to management for improved workflow and service to customers
- Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
- Deliver a consistent, high level of service within our Serving More standards
- Other duties as assigned
DESIRED KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of Premier Navigator, including inquiry and maintenance capabilities, and Microsoft Office programs preferred. General understanding of collateral and perfection of a vehicle lien is a plus.
- Demonstrate a willingness to learn and maintain understanding of all aspects of the position
- Deliver consistent, high level of service within our Serving More guidelines
- Interpersonal/Customer Service Skills
- Written and Verbal Communication
- Ability to understand and follow directions
- Adaptable to change
- Basic Computer Skills
- Leadership/Management Skills
- Ability to build collaborative relationships
- Organizational Skills/Detail Oriented
- Analytical Thinking
- Able to Multi-Task or Juggle Priorities
- Problem/Situation Analysis
- Technical Expertise
- Strategic Planning and Decision Making
- Ability to develop or mentor others
- Ability to work as part of a team
EDUCATION AND EXPERIENCE
- Must possess high school diploma or equivalent
SCHEDULE
Newark – Alford Building Department hours are Monday through Friday 8 am to 5 pm. This position is non-exempt and full time.
Physical Requirements: This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with coworkers and stakeholders to discuss and exchange accurate information.