Consumer Loan Collector

Job Type: Full-time

Description: Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.

Weekly Working Hours: 40

Responsibilities: Collects on delinquent consumer loans. Performs skip-tracing to establish contact with borrowers to re-establish payment program and to determine potential problem accounts. Works out payment problems with customer. Responds to all inquiries from customers, branches, and loan officers. Maintains customer relations while following necessary procedures.

Will perform the following duties on a daily basis:

• Collects delinquent installment and revolving loans by contacting borrowers by telephone or correspondence to obtain payment, performing proper documentation.
• Performs skip-tracing on customers and establishes contact to re-establish payment program, and to determine potential problem accounts.
• Inputs changes on Collection Management Systems. For example, changes of addresses, phone numbers, and account updates.
• Resolves customer disputes as they arise; refers unresolved and complex problems to supervisor.
• Completes collection queue on a daily basis.
• Performs additional job related duties as required.

EOE

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Salary Description: $16.90 - $18.98