Consumer Loan Processor

PRIMARY PURPOSE OF JOB
The Consumer Loan Processor I position is responsible for coordinating the flow and origination of primarily consumer loan documents with the Consumer Loan Officer and providing excellent customer service to loan applicants and all customers.

ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS - Other duties may be assigned

• Maintains a good working knowledge of current MA Bank consumer loan products and services, as well as corresponding bank policies, procedures, and processes.
• Remains current on regulations affecting MA Bank consumer loan products and services by attending department trainings as required.
• Assists customers with customer service issues; loan transactions, and basic loan administration questions.
• Ensures department interaction with loan applicants and customers occurs in a positive manner effectively communicating loan terms etc.
• Assembles documents for primarily consumer loan files; ensures documents are ordered and obtained in a timely-fashion in order to complete loan closings on-time and in compliance with lending regulations; contacts insurance companies, reporting agencies, government agencies, etc. as required.
• Coordinates with Loan Officer to ensure loan files contain accurate documentation; checking documents for proper vesting legal descriptions, financial calculations, closing dates and signatures; composing and sending written correspondence to customers.
• Monitors uploading and funding of consumer loans to the core system after loan closing; ensuring accurate transfer of data. 
• Conducts loan closings under the direction of a Loan Officer.
• Completes file maintenance to customer information files and account files.
• Processes primarily consumer loan payments but may process commercial loan payments and advances as needed.
• Monitors answering of telephone, email, fax & written inquiries concerning loan processing and information

ADDITIONAL JOB DUTIES

• Represents MA Bank in various community, civic, and community reinvestment functions to further enhance the Bank’s image and develop additional business.
• Promotes other bank products by staying current on products available in other bank departments; matching customers to new services and product promotions; ascertaining customers' needs.
• Complies with bank operations and security policies and procedures.
• Maintains a professional appearance and work area; dressing in accordance with bank dress code; keeping work area stocked with required supplies; organizing workspace for efficiency and appearance; reporting malfunctions of computers and other equipment.
• Maintains customer confidentiality and protects bank operations by guarding customer’s personal and account information; being vigilant regarding potential information security threats
• Maintains knowledge of and complies with regulatory guidelines governing financial institutions and MA Bank policies and procedures by completing assigned and voluntary training; reading and reviewing MA Bank polices & procedures at time of hire and subsequent revisions.
• Other duties and responsibilities, as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Basic knowledge of financial lending standards, principles and practices including proficient understanding of lending calculations (APY, APR, amortization, etc.)
• Proficiency with lending software including Onboard Loans Lending Platform or comparable web- software. Ability to produce and maintain accurate lending documents pursuant to the government and banking compliance requirements
• Ability to apply and adapt established methods to guide and direct the bank loan processing and administration practices
• Ability to recognize and seeks assistance as needed with unusual transactions and compliance issues and apply standards set by various regulatory entities.
• Ability to identify and recommend improvements in loan processes and administration.
• Proven ability to ensure that all assigned department tasks/projects are fully implemented and completed in a timely and professional manner.
• Experience working with Microsoft Office including proficiency in Word and Outlook and good working knowledge of Excel.
• Experience working with Adobe Acrobat and electronic signature software products, such as, DocuSign and E-Sign.
• Strong attention to detail and ability to minimize errors in work.
• Strong verbal and written communication skills.
• Ability to exercise discretion and independent judgement within established parameters.
• Ability to utilize strong time management and planning skills to meet position deadlines. 
• Proven ability to work well in a team environment.
• Ability to complete daily tasks with general supervision or oversight.
• Ability to establish and maintain effective working relationships with staff and other employees.
• Perform other related work as assigned.

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

• High School Diploma or equivalent required
• Some college experience preferred.
• Some banking experience with loan support and/or loan processing preferred.

PHYSICAL CONTEXT AND WORK ENVIRONMENT

Physical Requirements	Percentage of Work Time Spent on Activity
	0-24%	25-49%	50-74%	75-100%
Seeing:  Must be able to see to read documents/reports/floor plans, use computer and drive a personal vehicle.				X
Hearing:  Must be able to hear well enough to communicate with branches, coworkers and general public.				X
Sitting:  Must be able to sit for long periods of time.				X
Standing/Walking:  Must be able to move about the work area.	X
Climbing/Stooping/Kneeling:  Must be able to stoop or kneel to pick up items off the floor and check equipment.	X
Lifting/Pulling/Pushing: Must be able to lift 20 pounds with or without reasonable assistance.	X
Driving:  Must be able to drive locally for work-related assignments.	X
Grasping/Feeling:  Must be able to type, handle documents, and use equipment and electronic devices.				X

The work environment is usually a well-lighted, environmentally controlled indoor environment with consent moderatelevel of noise.  Position may require limited travel for work assignments or training purposes. 


MA BANK BENEFITS

• ESOP-Share in the bank's long-term success and growth through our employee stock ownership plan. 
• Health Coverage- Medical, dental, vision, life and disability insurance to support your well-being. 
• Family Focused- Generous paid maternity and parental leave policies, paid time off that grows with tenure, and federal holidays help you balance work and life. 
• Career Development- Tuition reimbursement, ongoing training, and opportunities to grow your career. 
• Volunteer Time- Paid volunteer time so you can support the causes that matter most to you. 
• Culture & Perks- Logo wear reimbursement, collaborative teams, and a workplace grounded in integrity, service, and community. 

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