Consumer Loan Servicing Specialist II

Overview:

PenFed is hiring a Consumer Loan Servicing Specialist II to work onsite at our Omaha, Nebraska Service Center.  Monitor and manage multiple reconciliation processes for payoffs, payments, invoices, and ancillary products for consumer loans in accordance with internal policies and procedures. Coordinate all operational activities relating to the timely and accurate handling of reconciliation, acting as the primary liaison between accounting, internal stakeholders, and vendors. This role will serve as the in-house technical resource for support and training of staff as applicable to the position.

Responsibilities:

Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

• Serve as subject matter expert in balancing loan servicing general ledgers, to include but not limited to, payoffs, payments, ancillary products, and invoices.
• Maintain a working knowledge of product-level requirements, policies, systems, and other details for Auto Loans.
• Post payments and payoffs accurately and timely.
• Responsible for communication via e-mail, phone, fax, and postal mail between our 3rd party partners, members, management, and internal stakeholders.
• Monitor daily transaction reports and general ledgers for multiple processes. Ensure timely and accurate posting and reconciliation.
• Ensure all transactions are properly documented and recorded in the correct accounts, addressing any outages with urgency.
• Analyze and resolve differences between recorded payments and actual general ledger entries promptly.
• Keep leadership informed of accomplishments, problems, and issues relating to payment operations.
• Track and report payment-related variances or discrepancies to management.
• Review policies, procedures, and guidelines, make recommendations for improvement to increase efficiency, streamline processes, or contain costs/losses.
• Timely reporting and coordination with accounting staff to reconcile all policy transactions.
• Other payment related duties and various tasks as assigned.

Qualifications:

An equivalent combination of education and experience is considered.

• Associate or bachelor’s degree in a related field is preferred.
• A minimum of five (5) years of relevant experience is required.
• Knowledge of consumer loan payment processing and loan servicing practices required. 
• Strong analytical and problem-solving abilities, attention to detail, and proficiency in accounting or payment processing software.
• Understanding of accounting principles, payment systems, and financial regulations required.
• Effective time management and multi-tasking skills.
• Detail-oriented, resourceful, organized, and able to manage shifting priorities, with the flexibility to adapt quickly to change.
• Experience in using A.I. tools preferred. 

Supervisory Responsibility

This position will not supervise employees.

 

Licenses and Certifications

There are no additional certifications required.
 

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

 

Travel

The ability to travel to various worksites and be on-call is not required.

 

Pay Transparency 
The anticipated starting hourly range for this role is $18.56 - $28.46
This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.
This position is eligible for an individual performance based annual bonus.