Summary
As part of the Somerset Trust Team, it is the expectation that all employees provide exceptional customer service to both internal and external customers, foster positive, respectful collaboration with colleagues across the organization, and uphold the values of the company (Service, Fairness, Honesty).
Process non-real estate loans (unsecured, titled collateral, CD/Savings secured, Easy Access, etc.) for customers and branch lenders accurately and in a timely manner. Correspond with branch lenders regarding loans in process. Provide guidance to lenders regarding loan processes and procedures.
Essential Duties and Responsibilities
- Provide administrative assistance to lenders for loan application processing.
- Verify correct documentation is provided to process loans.
- Prepare loan files and all loan documentation as needed for branch lenders.
- Ensure loan documentation is complete and accurate according to policy.
- Mail daily necessary disclosures for all new loan applications.
- Upload loans from application systems to loan documentation system to core system.
- Verify accuracy of loan documentation and ensure that loan files contain documents with proper signatures, dates and other relevant data to comply with bank policy.
- Keep track and follow up on loans with lenders for missing or incomplete information.
- Process employee loans while keeping all information confidential.
- Send completed boarding data to loan tellers after loan is uploaded and disbursed on core system.
- To provide assistance/insight for changing processes within department.
- Be proficient in using all loan systems.
- Turn loan file over to Quality Control once completed.
- Spend 12 hours minimum a year with lenders in the retail branches to learn and keep updated on the origination side of consumer non-real estate lending.
- Understanding all regulatory guidelines associated with non-real estate lending as written within our Retail Lending Policy.
- Understand and support all BSA/AML responsibilities as applicable to the position as well as consistently, accurately, and timely carry out these responsibilities in compliance with the Bank's internal policies
- Perform other related work and duties as assigned
Education and/or Experience
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
TECHNICAL SKILLS
- Experience using DNA is preferred but not required.
- Proficient in using Microsoft Office products including Word, Excel, Outlook
- Must be willing to learn new systems and adapt to emerging technologies
- Must have good multi-tasking and organizational skills.
LANGUAGE SKILLS
- Ability to read and interpret documents such as bank policies and procedures, regulatory guidance, and banking industry guidance.
- Ability to build relationships and facilitate collaboration with team members within and across departments.
- Ability to effectively present information to management when necessary.
- Ability to read interpret documents such as procedure manuals and release notes
- Ability to write business correspondence, and policies using proper grammar and accurate spelling
MATHEMATICAL SKILLS
- Ability to add, subtract, multiply and divide in all units of measure.
- Ability to calculate figures and amounts such as discounts, interest, commissions, bonuses, etc. using a calculator.
REASONING ABILITY
- Ability to apply common sense, understanding to carry out instructions furnished in written, oral or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations. Organizational priority setting and decision-making skills are also required.
PHYSICAL DEMANDS
- While performing the duties of this job, the employee is required to use hands and fingers to operate office equipment, telephones, etc.
- The employee must occasionally lift and/or move up to 25 pounds
- Specific vision abilities required by this job include close vision, and ability to adjust focus
WORK ENVIRONMENT
- The noise level in the work environment is usually moderate.
BENEFITS AND ADDITIONAL INFORMATION
- Bank wide bonus, 401(k), ESOP, Medical, Dental & Vision insurance, Health Savings Account, Life Insurance, Paid Holidays, PTO, and Paid Volunteer Time.
- Work Schedule is Monday through Friday
- Full-time 37.5 - 40 hours per week
- Flex Schedule Information
This job description is not designed as a comprehensive list of activities, duties, and/or responsibilities and may change at any time with or without notice. The duties and qualifications stated within this job description are representative of the knowledge, skill, and/or ability required for this position.
Somerset Trust Company is an Equal Opportunity Employer, including disability and protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.