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Consumer Program Implementation Lead

First Horizon Bank

Knoxville, TN

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JOB DETAILS
SKILLS
ATM, Banking Services, Brand Marketing (Branding), Brokerage, Building Permits, Business Case, Business Intelligence, Capital Allocation, Capital Markets, Change Control, Change Management, Commercial Banking, Corrective Action, Documentation, ESRI, Financial Regulations, Financial Services, Fixed Income Investments, Leadership, Legal, Marketing Plan, Metrics, Mortgage, Net Present Value (NPV), Performance Metrics, Private Banking, Prototyping, Regulations, Release Notes, Reporting Dashboards, Retail, Return on Investment (ROI), Risk, Risk Management, Small Business, Stewardship, Strategic Planning, Test Plan/Schedule, Testing, Time Management, Wealth Management
LOCATION
Knoxville, TN
POSTED
Today
Location: On site in Maryville, TN or Knoxville, TN.

Summary
Turn strategy into measurable outcomes across our branch and ATM network. As the Program Implementation lead for the Physical Network, you will operationalize the 5-year roadmap, converting investment-grade business cases into sequenced, executable programs across an expanding 400-branch and ATM network in 12 states. You will run the portfolio like an enterprise product: stage gates, capital allocation discipline, change control, risk management, and value realization. In close partnership with Corporate Properties, the Design Strategist, Market Planners, ATM Distribution, Technology, Security, Legal/Regulatory Affairs, Finance, and Retail leadership, you will coordinate the end-to-end lifecycle of branch and ATM actions-openings, closures, relocations, modernizations-ensuring each move advances client access, associate experience, and financial performance. You will steward the capital program within approved standards, own the documentation and approvals required for regulatory notifications, and deliver timely, accurate updates for the semiannual Distribution Council, quarterly portfolio reviews, and monthly operating dashboards. You act with delegated authority to keep the plan on track, escalating early and often, removing friction for execution partners, and making sure promised benefits materialize.

Accountabilities (outcomes)
• Portfolio execution and value realization: Convert the approved physical network roadmap into a sequenced, funded multi-year program with clear milestones, owners,
KPIs, and benefits tracking.
• Capital stewardship: Operate the stage-gated capital portfolio, aligning spend to business case standards market opportunity; manage change control and variance.
• Regulatory and approval compliance: Coordinate internal approvals and required regulatory notifications for branch/ATM actions; maintain complete, audit-ready
documentation.
• Governance enablement: Prepare materials and evidence for semiannual Distribution Council sign-offs, quarterly portfolio reviews, and monthly operating dashboards.
• Performance transparency: Maintain the "single source of truth" for execution status and post-implementation results; drive corrective actions when outcomes deviate
from plan.

Responsibilities (work performed)
• Build and manage an integrated master plan and critical path for branch and ATM programs; synchronize with Corporate Properties, Design/Gensler, Technology, Security,
ATM Operations, Marketing, and Market Planners.
• Produce investment-grade execution packages (scope, schedule, cost, benefits, risks) conforming to business case standards; operate change control and issue/risk logs.
• Orchestrate site-level readiness (leases/landlord actions, permits, construction, technology cutovers, signage/branding, security, staffing/readiness) to meet launch dates.
• Track and report value realization vs. business case (ROI/NPV, accessibility, deposit/revenue impacts, cost-to-serve) and lead post-implementation reviews.
• Prototype and test & learn: Program manage design pilots (with direction from Experience Design Strategist); define test plans and success metrics; incorporate learnings
into standards; manage a controlled change log and release notes for design updates.
• Maintain portfolio reporting using ESRI-based data and BI dashboards; deliver timely metrics on cycle time, capital utilization, pipeline health, compliance status, and benefit capture.

About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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