Consumer Program Manager, Channel Store Operations

Apple, Inc.

Cupertino, CA

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JOB DETAILS

SKILLS

Analysis Skills, Apple, Benchmarking, Best Practices, Billing, Budget Management, Budgeting, Business Growth, Business Model, Business Skills, Channel Management, Channel Sales, Construction Design, Construction Management, Consumer Electronics, Consumer Goods and Services, Cross-Functional, Customer Experience, Customer/Client Research, Diversity, Finance, Forecasting, International Marketing, Leadership, Major Accounts, Marketing, Marketing Communications, Merchandising, Multitasking, Organizational Skills, Outbound Marketing, Product Demonstration, Product Development, Product/Service Launch, Project/Program Management, Purchasing/Procurement, Reporting Skills, Retail, Retail Management, Retail Merchandising, Retail Operations, Revenue Growth, Sales, Status Reports, Strategic Planning, Test Strategy, Trend Analysis, Visual Merchandising

LOCATION

Cupertino, CA

POSTED

4 days ago

Imagine what you could do here. The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology toindustry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple's Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. Our Channel Store Operations team ensures that customers have the best possible experience anywhere Apple products are sold. Customer experience combines physical (display and merchandising), digital touch points, and advocacy (selling experience). As a Consumer Program Manager, you will be responsible for the management of merchandising solutions in our major US Consumer Accounts. This includes the planning, design, installation, maintenance and execution of seasonal product refreshes and new product introductions in collaboration with internal and external partners. You will work closely with US Sales, Marketing, World Wide Programs, Operations, Finance and Procurement teams to establish and maintain in-store strategies to grow US Channel sales. Additionally, you will liaise with Apple-approved vendors during seasonal product refreshes and new product introductions. Your success will be in the depth of your relationships, internal and external, as much as the quality of your delivery.In this role, you will: - Manage Apple branded and non-branded merchandising solutions/fixture programs across major US Consumer Electronics partners - Coordinate the deployment, relocation or replacement of Apple programs in partnership with Apple-approved vendors and US Consumer Electronics retailers - Own program forecasts, budgets and invoicing in coordination with US Sales, Procurement and Finance - Collaborate with World Wide and US Marketing Communications and Programs to deliver best in class retail execution of new product introductions - Update and maintain point of sale (POS) landscape details in Apple internal systems and cross-functional reports - Contribute to the definition, development and streamlining of internal and external non-branded processes from initial design to partner execution - Own communication of marketing, merchandising and demo security guidelines to stakeholders during new product introductions - Influence without authority. Operate as a liaison between Apple-approved graphic vendors, fixture vendors and US Consumer Electronics partners - Partner with Demo Technology team to pilot, test and scale strategic initiatives - Report status on branded and non-branded programs on a quarterly basis to leadership - Benchmark and share best practices with US and Worldwide teamsDeep understanding of the retail consumer market (e.g., customer profiles, trends, challenges, opportunities, competitive landscape, etc.) is highly preferred Familiarity with Apple's brand and general product knowledge is a plus Excellent collaboration and relationship building skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners Comfort managing ambiguity and ability to aggregate information from multiple sources to formulate a cohesive strategy or direction Ability to analyze trends, develop insights, and identify opportunities to create solutions and drive business growth Forward-thinking approach and tenacity to drive what mattersTypically requires a minimum of 8 years of related experience Background in merchandising, retail operations, and/or similar function Deep knowledge of visual merchandising and aligning to a design aesthetic Exposure to merchandising, fixture design, construction management, or retail development Outstanding communication and organizational skills Ability to manage multiple projects simultaneously with competing priorities, strategies, and timescales Track record of successful budget management in excess of $1M or more Strong analytical and business modeling skills in Excel and other reporting tools Passion for the customer and partner experience

About the Company

Apple, Inc.

We bring amazing people together to make amazing things happen.

We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.

About Apple

There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Computer/IT Services

FOUNDED

1976

WEBSITE

https://www.apple.com/jobs

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