Background Investigation, Call Centers, Communication Skills, Credit and Collections, Customer Satisfaction, Customer Support/Service, Fair Debt Collection Practices Act (FDCPA), Multilingual, Negotiation Skills, Organizational Skills, Sales, Spanish Language, Strategic Planning, Time Management
Bilingual Spanish is a PLUS!1-2 years of high-volume collections experience required.
Responsibilities:
- Knowledge of debt collection laws to include the FDCPA.
- Work assigned accounts to develop recovery strategies that work for consumers and clients.
- Resolve consumers concerns and respond to complaints with professionalism in a manner that satisfies the consumer and de-escalates the situation.
- Proven time management and organization skills a must.
- Experience negotiating in a collections call center environment. Proven performance in debt recovery is preferred.
- Capability to communicate effectively both verbally and in writing.
Experience:
- Sales Experience
- Customer Service
- Call Center
All employment offers are conditioned on passing a preemployment drug screen and background check.
G
Glasser and Glasser, P.L.C.