Bilingual Customer Service Representative (Spanish) GEICO
Lakeland, FL1 day ago
- $19.06–$23.82
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Skills
- Administrative Skillsunmatched
- Call Center Operationsunmatched
- Call Centersunmatched
- Claims Processingunmatched
- Communication Skillsunmatched
- Continuous Improvementunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Service Operationsunmatched
- Customer Support/Serviceunmatched
- Data Entryunmatched
- Establish Prioritiesunmatched
- Healthcareunmatched
- Inbound Call Centersunmatched
- Multilingualunmatched
- Operational Supportunmatched
- Outbound Call Centersunmatched
- Presentation/Verbal Skillsunmatched
- Quality Metricsunmatched
- Spanish Languageunmatched
- Typingunmatched
- Writing Skillsunmatched
Description
Job Title: Consumer Service Operations Representative 2
Location : Remote
Duration : 6 months with possible ext., but not guaranteed
Job Description:
Location : Remote
Duration : 6 months with possible ext., but not guaranteed
Job Description:
- The Consumer Service Operations Representative 2 is responsible for the daily activities across multiple service functions area.
- Performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
- May perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. Investigates and settles claims and customer service issues.
- Decisions typically focus on interpretation of area/department policy and methods for completing assignments.
- Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.
- Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
- 3 years of customer service experience, including typing/data entry
- Bilingual mandatory- SPANISH
- Call center experience needed
- Excellent verbal, listening and written communication skills
- Aptitude for quickly learning and navigating new technology, systems and applications
- Proficient in Microsoft Office Outlook and Word
- Must be passionate about contributing to an organization focused on continuously improving consumer experience.
- Associate's or Bachelor's Degree
- Previous healthcare experience
- Previous inbound and/or outbound call center experience
Numbers & Facts
| Location | Tampa, FL (Remote) |
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