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Consumer Services Advocate

Vornado
  • Wichita, Kansas
    10 days ago

    Job Description

    Consumer Services Advocate
     
    The Consumer Services Advocate provides excellent customer support by phone, email, and chat to Vornado Consumers. You will assist consumers with new orders, advises of orders in process, provides information on new products, sends product literature upon request, takes consumers through our warranty process, and processes returns of products. The Consumer Service Advocate will promptly and resolve any consumer issues, respond to any questions, or refer them to the team members. It is also expected that you will complete related records, reports, documentation, and miscellaneous clerical tasks.
     
    You Will:
    • Receive warranty claims for existing consumers by phone, chat, mail, and email.
    • Process the warranty claims through claim and order entry systems.
    • Receive orders for all consumers by phone, chat, mail, and email. Process orders through order entry systems.
    • Verify pricing, discounts, billing/shipping addresses, and credit status and inform consumers of any issues or back orders and anticipated availability of items on backorder.
    • Maintain files and updates addresses observing procedures within the determined systems.
    • Resolve issues with orders, including contacting parcel carriers (Fed Ex, UPS, USPS) to resolve shipping issues on the consumer’s behalf.
    • Process returns for consumers. Determine the nature of return and assess whether the product is returnable.
    • Corrects and re-ships any incorrect orders
    • Process related to consumer paperwork and credits
    • Send returned product to the Rework department for the appropriate check.
    • Inform consumers of any credit holds
    • Conduct consumer surveys
    • Resolve requests, and issues promptly.
    • Keep consumers informed of Company policies, procedures, and the status of orders and accounts.
    • Work well with other departments such as finance, shipping, pick and pack, and quality assurance to accomplish our goals.
    • Politely convey information while maintaining our professional reputation and providing consumer service.
    You Have:
    • High School Diploma or equivalent.
    • Consumer Service/Data Entry experience preferred.
    • Ability to multi-task, solve problems and work within deadlines while communicating verbally with consumers and team members and in written applications.
    • Excellent phone and email etiquette
    • Team player with a willingness to assist others.
    • Maintain an organized station and be attentive to detail on multiple fronts.
    • Proficiency in ERP systems and Microsoft Office Suite.
    • Bi-lingual Spanish is preferred but not required.
    • Authorization to work in the United States on a full-time basis is required; employer sponsorship for employment-based visa status is not available for this position.
    • This is not a remote position.
    Our Benefits:
    • Medical and Dental insurance offered with a generous company premium split.
    • Employee-paid vision insurance.
    • Employee paid Flexible Spending and Dependent Care
    • 401K and Roth options with 4% dollar for dollar match and short vesting schedule.
    • Company paid life insurance, AD&D, short- and long-term disability.
    • 11 paid holidays.
    • PTO and Vacation accrual with short years of service increase schedule.
    • Employee Assistance Program offering mental health, wellness, and other services.
     
    We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

    Numbers & Facts

    LocationWichita, Kansas
    IndustryElectronics, Components, and Semiconductor Mfg
    Company Size50 to 99 employees
    Year Founded1945
    Websitehttp://www.vornado.com/

    About Company

    Vornado/Charles E. Smith is the Washington division of Vornado Realty Trust, a fully integrated Real Estate Investment Trust (NYSE:VNO). Recognized as the largest owner/manager of commercial properties in the Washington, DC region, Vornado/Charles E. Smith is known for its proven commitment to developing, leasing and managing high-quality, innovative properties at the very best locations. Vornado/Charles E. Smith owns and manages 73 properties aggregating 19.1 million square feet, including 59 office properties aggregating 16.1 million square feet and seven residential properties containing 2,414 units, primarily located in the District of Columbia and Northern Virginia. We also manage an additional 23 buildings aggregating 5.4 million square feet of office and commercial properties on behalf of other owners.

    Skills

    • Administrative Skillsunmatched
    • Back Ordersunmatched
    • Billingunmatched
    • Claims Processingunmatched
    • Corporate Policiesunmatched
    • Customer Support/Serviceunmatched
    • Data Entryunmatched
    • Documentationunmatched
    • ERP (Enterprise Resource Planning)unmatched
    • Equal Employment Opportunity (EEO)unmatched
    • File Maintenanceunmatched
    • Financeunmatched
    • High School Diplomaunmatched
    • Market Surveysunmatched
    • Microsoft Officeunmatched
    • Multilingualunmatched
    • Multitaskingunmatched
    • Order Picking/Packingunmatched
    • Order Processingunmatched
    • Organizational Skillsunmatched
    • Pricingunmatched
    • Problem Solving Skillsunmatched
    • Quality Assuranceunmatched
    • Resolve Customer Issuesunmatched
    • Returns Processingunmatched
    • Spanish Languageunmatched
    • Team Playerunmatched
    • Time Managementunmatched
    • USPS (United States Post Office)unmatched

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