Consumer Services Representative

Your areas of responsibilities:

• Ensure a first-class customer service experience by handling the response to customer inquiries with care and attention to detail.
• Work with and engage with consumers across multiple channels (phone, email, social media, and Car seat installation instruction via Video Appointments).
• Provide answers consumer inquiries on the entire product portfolio and the brands under Goodbaby Intl. with expert care.
• Document information and order replacement parts/products to facilitate consumer inquires.
• Become a product knowledge expert through continuous learning by way of training sessions, reviewing instructions, etc.
• Direct inquiries and unresolved issues to the specialized department and collect the relevant.

Your profile of qualification:

• Excellent typing, written, verbal and communication skills. Must be able to communicate with consumers on phone, email, and video services in English, French proficiency is an added bonus
• Friendly, enthusiastic attitude, positive team player, punctual, open to constructive feedback and taking direction.
• Ability to demonstrate a high degree of courtesy, empathy and professionalism while resolving customer issues.
• Must be able to communicate with consumers on phone, email, and video services in English
• High school diploma or equivalent; related experience and/or training.
• Previous Customer service experience or call center experience is a plus.
• Prior experience working with social media or Community Management is a plus.
• Prior experience with Salesforce Service Cloud or SAP is a plus.
• Must be able to sit and/or stand for extended periods of time.
• Must be able to operate a computer and other office productivity machinery such as copy machine, computer printer, phone / headset throughout the business day