Contact Center Agent I
Crawford & Company
Peachtree Corners, GA(remote)
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JOB DETAILS
JOB TYPE
Full-time
LOCATION
Peachtree Corners, GA
POSTED
28 days ago
- Education equivalent to graduation from high school and supplemental experience with the MS Office Suite including Excel & Word.
- Customer service experience or equivalent combination of education & experience including inbound call center experience preferred.
- Ability to work in a team environment and/or independently.
- Ability to support multiple clients across various channels and utilizing multiple systems simultaneously in a fast paced environment.
- Good interpersonal skills.
- PC literate, including Microsoft Office products.
- Must be a competent typist.
- Strong customer service skills.
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- Creates claim files by entering initial loss report information into claim intake application.
- Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude, and a pro-active customer service approach.
- Responds to routine inquiries and directs other inquiries to appropriate resources.
- Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
- Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application.
- Educates and informs the customer across multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
- Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
- Recommends new and/or improved procedures to enhance the customer experiences.
- Maintains a favorable and positive working relationship with internal and external customers.
- Directs customer calls to the appropriate contact at multiple locations or escalates to specialist as needed.
- Attains 90% rating or higher for Report Quality and Customer Service.
- Actively takes inbound calls for one or two lines of business.
About the Company
C
Crawford & Company
Based in Atlanta, Georgia, Crawford & Company is the world's largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with an expansive global network serving clients in more than 70 countries.
The Crawford System of Claims Solutions(SM) offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines, including property and casualty claims management, workers compensation claims and medical management, and legal settlement administration
The Company's shares are traded on the NYSE under the symbols CRDA and CRDB.
COMPANY SIZE
5,000 to 9,999 employeesINDUSTRY
Insurance
FOUNDED
1941
WEBSITE
http://www.crawfordandcompany.com