Contact Center Architect (AWS Connect)

Our Client, an IT Services and Consulting company, is looking for a Contact Center Architect (AWS Connect) for their Raritan, NJ/Hybrid location.

Responsibilities:

• Serve as primary architect & SME for Amazon Connect across multiple global regions
• Design and maintain highly available, region isolated architectures (Prod / Dev / Lab / Sandbox)
• Architect and manage complex IVR/contact flows (100+ flows) using DynamoDB + Lambda orchestration
• Lead integrations with:
• ServiceNow CTI (CTA)
• AWS Lambda, DynamoDB, Kinesis, S3, Redshift
• Lex, Polly, Contact Lens
• WebRTC voice/video channels
• Drive AI enablement (Contact Lens, Agent Assist, conversational AI, GenAI POCs)
• Ensure security, IAM, compliance, and audit alignment with enterprise standards
• Own production stability, incident analysis, and resiliency improvements
• Lead global KT sessions, mentor engineering and operations teams
• Partner with AWS, client stakeholders, and leadership on roadmap, cost optimization, and innovations

Requirements:

• 10+ years overall experience in Contact Center
• Deep, hands on Amazon Connect experience (architecture + production)
• Strong AWS serverless experience: Lambda, DynamoDB, Kinesis, S3
• Proven ServiceNow CTI integration experience
• Experience supporting enterprise, multi region contact center platforms
• Ability to operate as a client facing architect & escalation point
• Strongly Preferred:
• Amazon Connect AI (Contact Lens, Agent Assist, sentiment, QA analytics)
• WebRTC or digital channel integrations
• AWS cost optimization and pricing model knowledge
• Experience working with AWS TAMs / solution architects
• Certifications (Preferred):
• Amazon Connect Communications Specialist
• Amazon Connect Developer
• AWS Certified Solutions Architect (Associate or higher)
• Years of Experience: 14.00 Years of Experience

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities