Contact Center Associate

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Direct Client Requirement
Role: Contact Center Associate
Location: Piscataway NJ, 08854 - Hybrid
Type: Contract
 
Qualifications
Education and Experience:

• Bachelor's degree is preferred but is not required for this position based on equivalent and progressive experience in lieu of a degree
• 2+ years customer service experience
• Demonstrates knowledge of and ability to grasp technical language, functionality, and support for Contact Center support systems, in particular OSC or similar CRM software.

 
Skills & Other Requirements:

• Strong organization skills
• Team oriented; ability to partner and share information and foster relationships
• Must have excellent communications skills with the ability to interact in a professional manner with all levels of staff, suppliers, and volunteers.
• Must have working knowledge of MS Office Applications (Word, Excel, Power Point, Access)
• CRM Database experience is a plus

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.