Contact Center Coordinator

Our client, a Healthcare Organization, is seeking a Contact Center Care Coordinator who will provide outstanding customer service and support to members, caregivers, and healthcare professionals.

Monday-Friday 7:45am-4:15pm, 8:00am-4:30pm, 8:30am-5:00pm or 9:00am-5:30pm
$21.00-$24.00/hour

Responsibilities:

• Managing inbound and outbound calls, and emails to support members in accessing healthcare services, scheduling appointments, addressing inquiries regarding medical procedures, billing, and general information enrollment, eligibility, provider network authorization, claim status, plan guidelines and processes.
• Troubleshoot and resolve escalated issues following established protocols and guidelines to escalate urgent matters or complex issues to appropriate personnel.
• Provide accurate and up-to-date information about medical procedures, services, and facilities.
• Assist providers and members in using the Interactive Voice Response (IVR) and web portal.
• Properly document all calls/contacts as required by department standards in a timely, clear, and concise manner using internal tracking system.
• Support robocall and ad-hoc member outreach activities as determined by business need.
• Access documents using Microsoft Office and other applicable software, as designated by management.
• Performs general clerical duties to include but not limited to photocopying, faxing, mailing, and filing.
• Perform other duties as assigned.

Qualifications:

• High School Diploma or GED
• 2+ years of experience in customer service
• Bilingual in Spanish

We know how daunting the job search can be, so we offer a quick and easy hiring process without extra hoops to jump through. Our structured interview process allows us to get a sense of what qualities you bring to the table, and how those correlate with our current openings. We're here to represent you and help you on the path towards finding your next career opportunity. All you have to do is apply! Once we receive your resume, one of our team members will reach out to you to schedule a Zoom interview at your convenience. We look forward to working with you!

Crossroads Staffing is a nationwide talent solutions firm that specializes in matching the right job with the right candidate fast! We offer temp, contract, temp to hire and direct hire opportunities within various industries, our specialties being in the Administrative, Information Technology, Human Resources, Accounting, Customer Service, Manufacturing and Legal fields.

We know how daunting the job search can be, so we offer a quick and easy hiring process without extra hoops to jump through. Our structured interview process allows us to get a sense of what qualities you bring to the table, and how those correlate with our current openings. We're here to represent you and help you on the path towards finding your next career opportunity. All you have to do is apply!