Contact Center Customer Service Representative

Benefits

• 401k
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Department: Customer Care Location: Lowell, AR (In-Office) Schedule: Full-Time | Monday-Friday, 11:00 AM - 7:00 PM Reports To: Contact Center Manager

About the Role We are looking for a reliable and customer-focused Customer Service Representative (CSR) to join our Customer Care team in Lowell, AR. This is a full-time in-office role in a fast-paced contact center where youll be the first point of contact for our customers.

In this role, youll help schedule appointments, coordinate with internal teams, and ensure every customer interaction is handled with professionalism and care. If youre organized, detail-oriented, and thrive in a high-energy environment, this is a great opportunity to grow your career.

What Youll Do

• Answer incoming calls and assist customers with scheduling, rescheduling, and general questions.
• Ensure appointments are accurately scheduled and confirmed each day.
• Communicate effectively with technicians, dispatch, operations managers, and team members.
• Resolve customer concerns with professionalism and escalate when needed.
• Accurately enter and update customer and job information in scheduling systems.
• Manage multiple tasks and priorities while maintaining attention to detail.
• Help keep daily operations running smoothly in a fast-paced environment.

What Were Looking For

Must-Haves

• Strong verbal and written communication skills.
• Comfortable using computers and learning new systems (training provided).
• High attention to detail and strong organizational skills.
• Positive team-oriented attitude with a customer-first mindset.
• Reliable attendance and punctuality.
• Ability to stay composed and productive in a fast-paced environment.
• Must pass a background check and drug screening.

Preferred Experience (Nice-to-Haves)

• Previous experience in a call center, customer service, or dispatch role.
• Experience with scheduling or dispatch software (e.g., ServiceTitan or similar).
• Comfortable handling a high volume of calls and multitasking throughout the day.

Work Environment

• In-office role with consistent phone and computer use.
• Fast-paced, high-volume environment-especially during peak seasons.
• Requires strong multitasking, organization, and adaptability.

Compensation & Benefits

• Hourly pay: $15.00 - $17.00 per hour
• Performance-based bonuses
• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401k or retirement plan
• Opportunities for advancement and career growth

Why Join Us

• Be part of a supportive, team-oriented environment.
• Work for a stable, growing company.
• Make a direct impact on customer experience and daily operations.
• Clear path for growth within the company.

Apply Today If youre ready to build a career in customer service and thrive in a fast-paced environment, wed love to hear from you.

Compensation: $15.00 - $17.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Join the Mister Sparky TeamWhat it means to be ELITE At Mister Sparky, we provide legendary service to our customers to restore the reverence of our trade. We improve the lives of our customers and always do the right thing. We accept nothing but the best. Are you ready to be a part of the best?

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment benefits, scheduling, and compensation at this franchise should be made directly to the franchise location and not to Mister Sparky Corporate.