Amazon Web Services (AWS), Application Programming Interface (API), Call Centers, Cloud Computing, Continuous Deployment/Delivery, Continuous Integration, Docker, Genesys Solutions, GitHub, Go Programming Language (Golang), Java, JavaScript, Jenkins, Node.js, Process Improvement, Python Programming/Scripting Language, REST (Representational State Transfer), SIP (Session Initiation Protocol), Scalable System Development, System Integration (SI), Unified Communications, User Interface/Experience (UI/UX), VoIP (Voice over IP)
Job Responsibilities
Our client is seeking a Contact Center Full-Stack Developer for Tools and integrations in Plantation, FL, or Dallas, TX. This role is within the Unified Communications & Collaboration team and focuses on building web-based tools, APIs, and platform integrations that enhance our client's contact center environment.
We're looking for an experienced full stack developer who's comfortable working across front-end and back-end code, and who understands how to build scalable systems that integrate with internal and external APIs. You'll help us automate processes, optimize agent workflows, and modernize our developer experience with tools like CI/CD pipelines, and infrastructure-as-code. You need Experience with Genesys Cloud CX administration, especially functions, flows, and APIs
3–5 years of professional experience as a full stack developer
Strong proficiency in typescript/go/javascript/python
Experience with React or another modern frontend framework
Backend experience with Node.js, Python, Java, or similar server-side platforms
Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)
Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
Experience working with RESTful APIs, integrations, and asynchronous systems
Familiarity with WebRTC, SIP, or VoIP systems
Familiarity with contact center analytics and reporting solutions
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