Contact Center Operations Specialist

Contact Center Operations Specialist

Onsite: Jacksonville, FL 32218

Hours: Monday–Friday, 8am–5pm

Pay: $21–$24/hr

Contract-to-Hire

Overview

We’re seeking a detail-oriented professional who excels at turning data into clear, actionable insights. In this role, you’ll support leadership by transforming high-volume reporting into polished, executive-ready updates. You’ll also help maintain smooth financial operations by ensuring invoices are processed accurately and on time.

Key Responsibilities

• Compile and manage high-volume operational and contact center reports
• Translate data into clear, executive-ready presentations
• Build polished materials using PowerPoint, Canva, and Copilot
• Consolidate insights and communicate trends to stakeholders
• Support leadership with reporting for business reviews and decisions
• Ensure reports are accurate, timely, and ready for broad distribution
• Support AP processes, including invoice tracking and issue resolution
• Maintain records and assist with month-end activities
• Contribute to process improvements across reporting and finance workflows

Qualifications

• 2+ years in contact center operations, reporting, or AP support
• Strong ability to synthesize data into executive summaries
• Advanced PowerPoint, Excel, and presentation design skills
• Experience in high-volume reporting environments
• Detail-oriented, organized, and able to support senior leadership

Contact Center Operations Specialist