Contact Center Representative I

Pay Range: $16.00 - 22.00 hourlyJob Description: Your Piece of the Puzzle

NFM's Contact Center is a fast-paced, team environment where you'll play a critical role in our success by building positive relationships with our customers. In addition to answering questions and sharing your expertise about our many products and services with our customers, you're also empowered to offer solutions that exceed their expectations.

Job Duties: A Day in the Life

Answer the Call: Provide a world-class customer service experienceDig Deep: Understand customer needs in order to find the right solutionPlay Your Part: We count on you to be the jack-of-all-trades!Work Smarter, Not Harder: Use your resources internally to exceed customer expectationsBe a Closer: Seal the deal and create customers for life

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love-because that's what we love.

Qualifications: Can You Check These Boxes?

High School Diploma or GED preferredPositive, upbeat attitude6+ months customer service experience preferredBasic computer skills requiredBasic knowledge of Word, Excel, Outlook and Internet ExplorerAbility to work night, weekend and/or early morning hours based on business needsBilingual speaking is bonusPre-employment screening includes, but isn't limited to, criminal background check