Contact Center Solutions Analyst I (Oklahoma City, OK, US, 73120)

Req ID: 487503

Welcome to Love's! The customer service team is looking for a Solutions Analyst I to support contact center technology projects by assisting with requirements gathering, process documentation, system validation, report analysis, and user support tasks.

Job Functions:

• Document basic requirements, workflows, call flows, test results, defects, release notes, and support materials for defined changes across contact center platforms, CRM, IVR/IVA, routing, WFM, QA, and reporting tools.
• Gather and document business requirements from operations and stakeholders
• Assist in backlog maintenance (user stories, acceptance criteria, prioritization support)
• Support product roadmap updates and status tracking
• Track basic KPIs related to product adoption and performance
• Help identify opportunities for process improvements

Experience and Qualifications:

• 1-2 years' experience in contact center operations, business analysis, or product support
• Basic understanding of contact center systems (CRM, routing, etc.)
• Familiarity with Agile tools (Jira, Azure DevOps, etc.)
• Strong organizational and documentation skills

Scope & Impact:

• Supports requirements, documentation, and backlog maintenance
• Informs prioritization through requirements, KPIs, and stakeholder input
• Improves execution through documentation and coordination

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.