Contact Center Specialist

Are you a friendly, dependable, detail-oriented communicator? Are you an adaptable problem solver who enjoys researching questions and finding solutions? Do you have a passion for providing amazing customer service?

As a Contact Center Specialist, you will be the first point of contact for members seeking help. This role is ideal for a proactive, member‑focused professional who thrives on accuracy, clear communication, and making a positive impact through every call or email. Your daily responsibilities may include, but are not limited to:

• Responding to member inquiries by phone or email, courteously and professionally, assisting with account information, transactions, and proactively resolving issues.
• Following all established processes and procedures to ensure accuracy and compliance.
• Clearly communicating policies, products, and services to members.
• Demonstrating honesty, integrity, and confidentiality in all interactions.

Qualifications:

• 1-2 years prior experience working in a financial institution (credit union or bank) required.
• Prior Credit Union experience preferred.
• Prior experience in a face-to-face service role preferred.
• Excellent written and oral communication