Make Life Better for Members, Communities, and Your Career
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Why Join Columbia Credit Union?
At Columbia Credit Union, we're more than a financial institution. With $2.5 billion in assets, 100,000+ members, and a mission of "Making Life Better," we've proudly served our communities since 1952. Our award-winning culture is built on teamwork, service excellence, and helping members achieve financial wellness.
Recognized as:
Best of Clark County (2008-2026)
Best in Business (2013-2024)
Corporate Philanthropy Award Winner (2017-2025)
If you're passionate about helping people, solving problems, and delivering exceptional customer experiences, we'd love to meet you.
Pay & Perks
Earning potential: $21.00 - $24.00/hour.
100% employer-paid Medical, Dental & Vision for employees
$200/ month opt out
401(k) with 100% match up to 6% contribution
Generous PTO, paid holidays, sick leave, and extended sick leave
Tuition Reimbursement
Incentives: Eligible for Back Office Incentive opportunities
Hybrid or remote work opportunity after successful onsite training (Vancouver, WA/Portland, OR area residents only)
As a Contact Center Specialist, you'll be the trusted first point of contact for members across phone, chat, email, and video channels. Key responsibilities include:
Deliver outstanding service and support to members
Process account transactions, maintenance requests, and account research
Assist members with fraud-related concerns and account questions
Educate members on digital banking tools, products, and services
Provide basic consumer and mortgage loan information
Identify member needs and refer solutions in lending, investments, insurance, and business services
Resolve issues efficiently while maintaining compliance with banking regulations and internal policies
Collaborate with teammates and participate in training and cross-functional initiatives
At least 1 year of customer service experience or 6 months in a member-facing role at Columbia Credit Union
Strong verbal and written communication skills
Ability to multitask, stay organized, and manage details effectively
Comfortable using computers and multiple systems simultaneously
Strong problem-solving and decision-making skills
Team-oriented mindset with a passion for helping others
Reliable attendance and availability to work Monday-Friday during contact center operating hours (7:30 AM-6:00 PM)
Preferred: Call center, banking, credit union, financial services, or customer support experience
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Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Equal Opportunity Employer/AA
Must be 18 or older to apply
Numbers & Facts
Location
Vancouver, Washington (Remote)
Website
https://www.columbiacu.org/about-us
Skills
Banking Regulationsunmatched
Banking Servicesunmatched
Business Servicesunmatched
Call Centersunmatched
Communication Skillsunmatched
Consumer Loansunmatched
Credit Unionunmatched
Cross-Functionalunmatched
Customer Experienceunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Financial Servicesunmatched
Insuranceunmatched
Loansunmatched
Maintain Complianceunmatched
Mortgage Lendingunmatched
Multitaskingunmatched
Needs Assessmentunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Regulatory Complianceunmatched
Service Deliveryunmatched
Team Playerunmatched
Transaction Processing/Managementunmatched
Work From Homeunmatched
Writing Skillsunmatched
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