Call Center Evaluation, Call Center Management, Call Center Software, Call Centers, Coaching, Communication Skills, Customer Escalations, Customer Satisfaction, Customer Support/Service, English Language, Health Plan, High School Diploma, Interpersonal Skills, Leadership, Microsoft Office, Multilingual, Performance Analysis, Performance Metrics, Process Improvement, Resolve Customer Issues, Service Level Agreement (SLA), Spanish Language, Team Lead/Manager
DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring performance, and ensuring that service level agreements are met. The Contact Center Supervisor will work closely with agents to provide coaching, handle escalated issues, and foster a positive work environment.
As part of a dynamic organization, the supervisor will contribute to continuous process improvements and collaborate with various departments to achieve operational excellence and customer satisfaction.
Requirements
- High school diploma or equivalent; bachelor's degree preferred
- Minimum of 2 years experience in a contact center environment
- At least 1 year of supervisory or team lead experience
- Open availability
- Must pass a thorough background check
- Strong communication and interpersonal skills
- Bilingual proficiency (Spanish/English)
- Excellent leadership and coaching abilities
- Familiarity with contact center metrics and performance indicators
- Ability to handle escalated customer issues calmly and professionally
- Proficient in Microsoft Office and contact center software
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary)
- Paid Time Off
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
- $45,000.00 annual