Automotive Repair and Maintenance, Call Center Management, Call Centers, Coaching, Customer Support/Service, Environmental Health, Healthcare, High School Diploma, Hospital, Leadership, Operations, Patient Care, Performance Management, Quality Assurance, Quality Metrics, Team Building, Technical Support, Time Management, Tuition Fees
Join our team as a day shift, full-time, Contact Center Supervisor in Tyler, TX.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Get to Know Your Team:
- UT Health East Texas is comprised of 9 hospitals, more than 90 clinics, nearly 7,500 employees and over 1,000 licensed inpatient beds. We provide healthcare services through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service.
Responsibilities:
- The Contact Center Supervisor supervises and coordinates the daily operations and activities of the Contact Center to meet and exceed patient expectations and organizational objectives.
- Drives and encourages a positive and supportive work environment.
- Coaches and develops Schedulers to ensure world-class patient experience as measured by Quality Assurance (QA) audits, Average Handle Time (AHT), and Error Rate.
- Improves patient wait time through reduction in Attendance and tardy occurrences, schedule adherence, ensuring proper off-line (Aux) time is adhered to.
- Builds strong and positive relationships with direct reports, colleagues, and support staff.
- The Supervisor may also be required to execute formal performance management up to and including termination recommendations.
Qualifications:
Job Requirements:
- High School Diploma or equivalent.
- 3+ years of extensive Customer Service experience, in a call center environment preferred, or one (1) to three (3) years of leadership experience in a fast-paced environment.
Preferred Job Requirements:
- 2+ years post High School education.