Job Title: Contact Center Systems Engineer Location: Elk Grove, CA – Onsite Employment Type: W2 Contract Only Rate: $50–$55/hour W2 (all-inclusive)
Key Requirements:
3+ years of hands-on experience with enterprise contact center platforms such as Genesys, NICE, Five9, Avaya, Cisco, or comparable platforms
Strong knowledge of SIP, RTP, and VoIP fundamentals
Experience troubleshooting call flows, routing logic, media paths, latency, jitter, packet loss, and codec issues
Hands-on experience with FreeSWITCH, Kamailio, OpenSIPS, Asterisk, or similar open-source telephony components is preferred
Experience with SIP debugging tools such as sngrep, sipgrep, Wireshark, or HOMER
Strong Linux administration, service configuration, log analysis, and command-line troubleshooting
Scripting/programming experience with Python, JavaScript, Bash, or comparable
Experience with REST APIs, webhooks, Git, and deployment workflows
Knowledge of TCP/IP, DNS, routing, firewalls, and QoS
Experience with Terraform, Ansible, or similar Infrastructure-as-Code tools is preferred
Experience with monitoring/observability tools such as Splunk, Grafana, Prometheus, or Datadog is preferred
Prior experience with contact center platform migration/replacement is a strong plus
Bachelor's degree in Computer Science, Information Systems, Telecommunications, or a related field, or equivalent practical experience
The role involves supporting an enterprise contact center platform, troubleshooting production issues, maintaining routing/IVR/queue configurations, supporting a next-generation open-source telephony platform, performing UAT/QA, and collaborating with engineering and operational teams across regions.
Have a Great Day! Warm Regards, Sania Wadhwa Technical Recruiter Contact Details: 609-755-5388 Email: