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Contact Center Technology Engineer

Iconma

Phoenix, AZ

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JOB DETAILS
SALARY
$52.14–$57.14 Per Hour
SKILLS
Amazon Web Services (AWS), Application Programming Interface (API), Artificial Intelligence (AI), Call Centers, Cloud Computing, Continuous Deployment/Delivery, Continuous Integration, Ecosystems, Genesys Solutions, Health Plan, Information Technology Consulting, JavaScript, Node.js, Product Lifecycle, Python Programming/Scripting Language, React.js, User Interface/Experience (UI/UX)
LOCATION
Phoenix, AZ
POSTED
Today
Our client, a IT Services and Consulting company, is looking for a Contact Center Technology Engineer for their Columbus, OH / Phoenix, AZ location.
 
Responsibilities:
  • Design, build, and enhance custom applications and services for Genesys Cloud CX
  • Integrate AI-driven capabilities within the contact center ecosystem
  • Manage the full development lifecycle, including deployment through CI / CD pipelines
 
Requirements:
Top skill(s):
  • Genesys Cloud CX
  • Python
  • Contact Center
  • Hands-on experience with Genesys Cloud CX, including routing and APIs
  • Proficiency in JavaScript, TypeScript, and Python
  • Experience with frontend frameworks like React and backend platforms such as Node.js or Python
  • Familiarity with AWS cloud services and CI / CD tools
  • 8.00 Years of Experience
                                  
Skills:                
  • Category           Name                                  Required       Importance      Experience
  • EPS_NEW          Contact Center Experience   Yes                1                       6 + Years    
  • QEA_NEW        Genesys Cloud CX               Yes                1                       6 + Years    
  • Software Skills   Python                                 Yes                1                       6 + Years    
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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