Immediate need for a talented Contact Center Telephony Engineer – NICE CXone | CCaaS Migration. This is a Fulltime opportunity with long-term potential and is located in North Carolina(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:26-19705 Pay Range: $136000 - $151000/annum. Traveler benefits as per agency package. (Benefits vary by vendor and assignment.) Key Responsibilities: Support and optimize enterprise contact center platforms with a strong focus on NICE CXone Serve as a technical escalation point for production issues, outages, and complex incidents Troubleshoot routing, call flow, telephony, and integration issues Support migration activities from on-premise contact center environments to NICE cloud Partner with business stakeholders, implementation teams, and vendor partners during rollout and support Analyze contact center data, generate reports, and support operational decision-making Use SQL and Databricks for reporting, validation, and data analysis Contribute to root cause analysis, platform improvements, and ongoing stability efforts Key Requirements and Technology Experience: Strong hands-on experience with NICE CXone in a cloud environment Experience supporting contact center or call center technologies Experience with contact center migrations from on-premise to cloud Strong SQL skills Experience working with Databricks Familiarity with ACD, IVR, routing, and omnichannel contact center environments Strong troubleshooting and incident resolution skills Experience in a 24/7 support or enterprise production environment Healthcare call center experience NICE CXone certification Experience with NICE Expert, NICE QM, or NICE Nexidia ITIL/ServiceNow experience Knowledge of telephony concepts such as SIP, VoIP, and PSTN Experience supporting enterprise reporting and dashboarding Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here. #St