Contact Center Training Intern (Summer 2027) (Oklahoma City, OK, US, 73120)

Req ID: 489389

Welcome to Love's College Intern Program: The Love's college internship program is frequently referred to as the best in Oklahoma City. This rapidly growing program provides opportunities for students in multiple areas of the business to receive employee level experience, not just busy work. Students gain valuable knowledge that they can't get in a classroom; they are guided through proper etiquette of a professional corporate setting. With a high percentage of full time offers, Love's takes the time to invest not only in the students, but in their future.

Internship Activities: Over the course of the summer, Love's interns also participate in the following:

• Experience multiple business operations
• Q&A sessions with executives
• Participation in Greater Grads: InternOKC
• Community volunteering activities
• Social-networking events
• Instructor led Training (Technical and Soft Skills)
• Mentor program
• Structured performance feedback
• Formal presentation to Love's leadership

The Contact Center Training Intern will collaborate with Customer Service and Help Desk Trainers to support both ongoing and new training initiatives, including curriculum development and instructional design.

Job Functions:

• Prepare classroom and training materials prior to each new hire training class.
• Support onboarding efforts for new hire training classes
• Communicate with leadership to identify training needs including continuation training.
• Research new instructional training methods and training metrics
• Assist in e-learning training methods including video/podcasts
• Research trends in leadership development
• Design presentation templates
• Assist in curriculum development for leadership training program.
• Participate in classroom training modules.
  

Experience and Qualifications:

• HS Diploma or equivalent required
• Currently enrolled in four year university program, a sophomore level or above (pursuing a Bachelor's Degree in Business Administration, Human Resources, Learning, Education, Marketing or related degree)
• Experience working in creative and productive team environment, working with deadlines and some research experience

SKILLS AND PHYSICAL DEMANDS:

• Knowledge of basic computer hardware and peripherals
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly language
• Highly self-motivated and directed
• Keen attention to detail
• Critical thinking abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Customer service or soft skills
• Excellent verbal and written communication skills
• Knowledge of Microsoft Office
• Requires prolonged sitting, some bending and stooping
• 40-hour on-site work week
• Occasional lifting up to 25 pounds
• Manual dexterity sufficient to operate a computer keyboard and calculator
• Requires normal range of hearing and vision

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.