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Contact Representative
Department of Health and Human Services Indian Health Service
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Summary
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Duties
Requirements
How you will be evaluated
Required documents
How to apply
Summary At the Indian Health Service Contact Representatives in Purchased Referred Care ensure patients receive timely access to medically necessary services. They determine eligibility, coordinate alternate resources, and safeguard limited healthcare funds while upholding federal regulations. You play a vital role in connecting American Indian and Alaska Native patients to care.
USAJOBS Help Center - Update your resume now so it meets new resume requirements
Summary At the Indian Health Service Contact Representatives in Purchased Referred Care ensure patients receive timely access to medically necessary services. They determine eligibility, coordinate alternate resources, and safeguard limited healthcare funds while upholding federal regulations. You play a vital role in connecting American Indian and Alaska Native patients to care.
USAJOBS Help Center - Update your resume now so it meets new resume requirements
Overview Help Accepting applications Open & closing dates: 03/24/2026 to 06/30/2026
Salary: $45,409 to $59,031 per year Salary is determined by Duty Station. Certain locations are covered by a Locality Pay Table. Pay scale & grade: GS 6
Locations Many vacancies in the following locations:
Remote job: No Telework eligible: No Travel Required: Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed: Yes-Certain locations may authorize for reimbursement of relocation expenses or Permanent Change of Station (PCS) in accordance with agency policy.
Appointment type: Multiple - The majority of positions to be filled under this announcement are permanent. This announcement may also be used to fill time-limited appointments such as TERM and Temporary. Work schedule: Multiple Schedules - The majority of positions to be filled under this announcement are full-time. This announcement may also be used to fill various work schedules including full-time, part-time (less than 40 hours per week), and intermittent as needed. Service: Competitive Promotion potential: 8 Job family Series: 0962 Contact Representative Supervisory status: No Security clearance: Other Drug test: No Position sensitivity and risk: Moderate Risk (MR) Trust determination process: Suitability, Fitness, Financial disclosure Bargaining unit status: Yes - This position may or may not be covered by a bargaining unit depending on the duty location. Final determination will be made at the time of appointment.
Announcement number: IHS-26-HQ-12908731-ESEPMP Control number: 862329400
This job is open to Help
Clarification from the agency The IHS is required by law to give absolute preference to qualified applicants who meet the Secretary of the Interiors definition of Indian for appointment to vacancies within the IHS in accordance with established IHS policy as outlined in the Indian Health Manual Part 7 Chapter 3.
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Duties Help Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed interviews with patients and families to verify eligibility for PRC and alternate resources such as Medicare, Medicaid, VA, and private insurance. Issues medical authorizations or denial letters, ensures funds availability prior to obligation, and maintains fiscal controls in compliance with federal requirements. Researches complex cases, interprets regulations, prepares reports, and serves as liaison with providers, tribal entities, and federal, state, and local agencies to ensure continuity of care and appropriate use of funds. All Grade levels MAY NOT be available at all locations.
Requirements Help Conditions of employment
Qualifications Help To qualify for this position, your resume must state sufficient experience and/or education to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, social). You will receive credit for all qualifying experience, including volunteer and part-time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
MINIMUM QUALIFICATIONS GS-06: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-05 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks:
Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements. Merit Promotion status candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.
Education There are no education requirements.
Additional information Federal Employees earn annual leave at a rate of 4, 6, or 8 hours per pay period, which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. This position may be covered by a Bargaining Unit. Recruitment or relocation incentives may be authorized. A service agreement will be required.
You will be evaluated for this position in accordance with the OPM Merit Hiring Plan. As part of the application process, you will be asked to provide short essay responses (200 words or less each) to the following four questions:
Your responses are optional and will not be scored. However, they may be reviewed by hiring managers and agency leadership or designees during the evaluation process. You will be asked to certify that your responses are written in your own words and that you did not use a consultant or artificial intelligence (AI) tool such as ChatGPT or Copilot.
This is an Open Continuous Announcement. Applications will be reviewed and referred as vacancies occur. This announcement is designed to provide consideration to the greatest number of qualified candidates. Applicants with a complete application will be considered for vacancies that occur during the 3-month period their application remains active or until the announcement closes, whichever occurs first. There may not be immediate vacancies at all locations. Applicants may select up to 5 locations during the application process and will only be considered for the locations selected. Interested applicants may contact the Human Resources point of contact listed in the announcement regarding current or anticipated vacancies.
Expand/Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits Help Review our benefits
How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. Once the application process is complete, the first two pages of your resume and supporting documentation will be used to determine whether you meet the job qualifications.
Structured Resume Review: Subject matter experts (SMEs) will review your resume to determine your technical qualifications for this position based on the required competencies. SMEs will review ONLY the first two (2) pages of your resume. SMEs will not review additional information beyond your resume (e.g., cover letter, links embedded in your resume). Once the announcement closes, we will conduct a review of your application package to verify your eligibility and qualifications. If you are found qualified, your application will move forward to additional phases of the review process. To ensure a fair and consistent hiring process, IHS uses a multi-hurdle assessment process. Each hurdle must be passed before moving to the next step. This helps us evaluate applicants based on job-related qualifications, competencies, and experience.
Below is what applicants can expect:
Minimum Qualifications Review - Hurdle 1 HR reviews your resume to confirm you meet the eligibility and minimum qualifications for the position (education and/or licensure if applicable) listed above. Note: The first two pages of your resume and supporting documentation will be used to determine whether you meet the minimum qualifications. If you meet eligibility and minimum qualifications, you move to the next hurdle.
Technical Assessment - Subject Matter Expert Resume Review - Hurdle 2 A panel of subject matter experts (SME) will review your resume to determine whether you clearly show the required specialized experience listed below. Note: SMEs will review ONLY the first two (2) pages of your resume. SMEs will not review additional information beyond your resume (e.g., cover letter, links embedded in your resume). This assessment is Pass/Fail. Applicants who demonstrate the required experience will advance.
Demonstration of these specialized experience statements ascertains your competency in the following:
Click here to view vacancy questions
All documents above MUST be received by 11:59 pm Eastern Standard Time of the closing date of 06/30/2026 to be considered.
Benefits Help Review our benefits
Required documents Required Documents Help USAJOBS Help Center - Update your resume now so it meets new resume requirements.
Resume: You are highly encouraged to visit the USAJOBS Help Center before submitting a resume. USAJOBS Help Center - Update your resume now so it meets new resume requirements.
Required as applicable for the purposes of specific eligibility and appointment claims and position requirements:
You must meet the requirements of the job by 11:59 pm Eastern Standard Time of the closing date 06/30/2026. Your application will remain active for 90 days from the submission of application.
If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply Help Resumes must be legible so they can be reviewed for eligibility, minimum qualifications, and other position requirements listed in the job announcement. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. IHS is unable to make assumptions about qualifications if not clearly listed.
Helpful Hints for Creating a Two-Page Resume:
For additional questions, please see our Frequently Asked Questions (FAQs) found here: http://www.ihs.gov/jobs/index.cfm?module=search&option=faq.
The IHS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office. The decision on granting reasonable accommodation will be on a case-by-case basis.
To apply for this position, you must provide a complete Application Package. See required documents below. To begin, click the Apply Online button on the vacancy announcement. You will be directed to the Login.gov screen; here you will sign in if you have an existing USAJOBS account or Create a Login.gov account. If you have an account, you will be directed to select a resume or create a resume. If you create an account, you can create a resume. Click "save and continue." Follow the prompts to upload your resume and/or supporting documents. Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click "Return to USAJOBS" or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job. Read and complete all Eligibility questions. Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your documents: Upload from your computer or USAJOBS (click the USAJOBS link to complete the transfer process).
For additional questions, please see our Frequently Asked Questions (FAQs) found here: http://www.ihs.gov/jobs/index.cfm?module=search&option=faq.
The IHS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office: Marla Avila-Frank Email: Marla.Avila@ihs.gov Phone: 605-216-8342 The decision on granting reasonable accommodation will be on a case-by-case basis.
Expand/Hide how to apply
Agency contact information Marla Avila-Frank Phone: 605-216-8342 Email: Marla.Avila@ihs.gov Address: IHS Headquarters 5600 Fishers Lane Rockville, MD 20857 US
Next steps Stay Updated with Text Alerts You can choose to receive text message notifications about your application status. To enable this feature:
You can track the progress of your application package via your USAJOBS account. You will receive an acknowledgement from USAJOBS that your submission was successful once we have received your online eligibility questionnaire, resume, and any supporting documentation. You will be notified of the status of your application via your USAJOBS Account after we conduct a qualification review of your complete application package. You will be contacted if further evaluation or interviews are required. Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration. We may verify all information you provide in your resume and questionnaire responses through reference and/or background check and/or verification of your education. If you are selected, you will be contacted personally by the human resources office posting this announcement. If all required documentation is not submitted with your application, you will lose consideration. It is the applicants responsibility to verify that information and documents entered, uploaded, or faxed are received legible and accurate. HR will not modify answers submitted by an applicant.
Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance:
Required Documents Help USAJOBS Help Center - Update your resume now so it meets new resume requirements.
Resume: You are highly encouraged to visit the USAJOBS Help Center before submitting a resume. USAJOBS Help Center - Update your resume now so it meets new resume requirements.
Required as applicable for the purposes of specific eligibility and appointment claims and position requirements:
You must meet the requirements of the job by 11:59 pm Eastern Standard Time of the closing date 06/30/2026. Your application will remain active for 90 days from the submission of application.
If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply Help Resumes must be legible so they can be reviewed for eligibility, minimum qualifications, and other position requirements listed in the job announcement. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. IHS is unable to make assumptions about qualifications if not clearly listed.
Helpful Hints for Creating a Two-Page Resume:
For additional questions, please see our Frequently Asked Questions (FAQs) found here: http://www.ihs.gov/jobs/index.cfm?module=search&option=faq.
The IHS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office. The decision on granting reasonable accommodation will be on a case-by-case basis.
To apply for this position, you must provide a complete Application Package. See required documents below. To begin, click the Apply Online button on the vacancy announcement. You will be directed to the Login.gov screen; here you will sign in if you have an existing USAJOBS account or Create a Login.gov account. If you have an account, you will be directed to select a resume or create a resume. If you create an account, you can create a resume. Click "save and continue." Follow the prompts to upload your resume and/or supporting documents. Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click "Return to USAJOBS" or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job. Read and complete all Eligibility questions. Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your documents: Upload from your computer or USAJOBS (click the USAJOBS link to complete the transfer process).
For additional questions, please see our Frequently Asked Questions (FAQs) found here: http://www.ihs.gov/jobs/index.cfm?module=search&option=faq.
The IHS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office: Marla Avila-Frank Email: Marla.Avila@ihs.gov Phone: 605-216-8342 The decision on granting reasonable accommodation will be on a case-by-case basis.
Expand/Hide how to apply
Agency contact information Marla Avila-Frank Phone: 605-216-8342 Email: Marla.Avila@ihs.gov Address: IHS Headquarters 5600 Fishers Lane Rockville, MD 20857 US
Next steps Stay Updated with Text Alerts You can choose to receive text message notifications about your application status. To enable this feature:
You can track the progress of your application package via your USAJOBS account. You will receive an acknowledgement from USAJOBS that your submission was successful once we have received your online eligibility questionnaire, resume, and any supporting documentation. You will be notified of the status of your application via your USAJOBS Account after we conduct a qualification review of your complete application package. You will be contacted if further evaluation or interviews are required. Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration. We may verify all information you provide in your resume and questionnaire responses through reference and/or background check and/or verification of your education. If you are selected, you will be contacted personally by the human resources office posting this announcement. If all required documentation is not submitted with your application, you will lose consideration. It is the applicants responsibility to verify that information and documents entered, uploaded, or faxed are received legible and accurate. HR will not modify answers submitted by an applicant.
Expand/Hide next steps
Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance:
Additional locations
Summary At the Indian Health Service Contact Representatives in Purchased Referred Care ensure patients receive timely access to medically necessary services. They determine eligibility, coordinate alternate resources, and safeguard limited healthcare funds while upholding federal regulations. You play a vital role in connecting American Indian and Alaska Native patients to care.
USAJOBS Help Center - Update your resume now so it meets new resume requirements
Overview Help Accepting applications Open & closing dates: 03/24/2026 to 06/30/2026
Salary: $45,409 to $59,031 per year Salary is determined by Duty Station. Certain locations are covered by a Locality Pay Table. Pay scale & grade: GS 6
Locations Many vacancies in the following locations:
Remote job: No Telework eligible: No Travel Required: Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed: Yes-Certain locations may authorize for reimbursement of relocation expenses or Permanent Change of Station (PCS) in accordance with agency policy.
Appointment type: Multiple - The majority of positions to be filled under this announcement are permanent. This announcement may also be used to fill time-limited appointments such as TERM and Temporary. Work schedule: Multiple Schedules - The majority of positions to be filled under this announcement are full-time. This announcement may also be used to fill various work schedules including full-time, part-time (less than 40 hours per week), and intermittent as needed. Service: Competitive Promotion potential: 8 Job family Series: 0962 Contact Representative Supervisory status: No Security clearance: Other Drug test: No Position sensitivity and risk: Moderate Risk (MR) Trust determination process: Suitability, Fitness, Financial disclosure Bargaining unit status: Yes - This position may or may not be covered by a bargaining unit depending on the duty location. Final determination will be made at the time of appointment.
Announcement number: IHS-26-HQ-12908731-ESEPMP Control number: 862329400
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