Contact Representative Seasonal - Direct Hire TERM

Summary

WHAT IS TAXPAYER SERVICES?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

• Position(s) are to be filled in the following area(s):

• TS SC - Accounts Management

• Consider each location carefully when applying. You will be limited to 1 location choice. If you are selected for a location, that location will become your official post of duty.

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Learn more about this agency

Summary

WHAT IS TAXPAYER SERVICES?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

• Position(s) are to be filled in the following area(s):

• TS SC - Accounts Management

• Consider each location carefully when applying. You will be limited to 1 location choice. If you are selected for a location, that location will become your official post of duty.

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Learn more about this agency

Overview

Help

Accepting applications

Location

(CA7462) 855 M Street

Fresno, CA

15 vacancies

(KY2032) 333 Scott Street

Covington, KY

15 vacancies

(MA0137) 310 Lowell Street

Andover, MA

15 vacancies

(MO1937) 333 W. Pershing Road

Kansas City, MO

15 vacancies

(NY0376) 1040 Waverly Avenue

Holtsville, NY

15 vacancies

(PA0809) 2970 Market Street

Philadelphia, PA

15 vacancies

(TN0005) 5333 Getwell Road

Memphis, TN

15 vacancies

(TX1962) 1821 Directors Blvd

Austin, TX

15 vacancies

(UT1428) 2262 Wall Avenue

Ogden, UT

15 vacancies

No matching locations found.

Work site options

Telework eligible No Remote job No Relocation expenses reimbursed No Salary $19.52 - $29.90 per hour

The range reflects the minimum locality to maximum locality for locations listed in the announcement. Salary will be based on selected duty location.

Pay scale & grade

GS 5

Promotion potential 8 - This position has career progression. If selected at a lower grade level you may be promoted without further competition to the full working level as your career progresses.

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time - Seasonal - Work is subject to periods of non-pay status as workload or budget dictates. Season length: 6 to 8 months each year. Tour of Duty: Day shift, Swing shift Travel Required Occasional travel - You may be expected to travel for this position. May be required to travel 1-5 days per month.

Appointment type Term - Appointment is not-to-exceed 13 months, may be extended up to 4 years, does not grant permanent status, and may be terminated at any time.

Occupations and job series

• 0962 Contact Representative

Supervisory status No Federal service type This job is in the Competitive Service Represented by a union No

Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Credentialing
• Suitability/Fitness

Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number 26-13064951K-TSD-0962-5 Control number 885086300

This job is open to

Help

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Clarification from the agency

Open to U.S. Citizens/Nationals

Duties

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The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Completes contacts, i.e., conducts personal or telephone interviews with a wide range of individuals who have varying degrees of understanding, or with third party representatives, e.g., CPAs, practitioners, attorneys, who possess a professional understanding. Provides full explanations to specific inquiries initiated by the individual, generated by notices, or internally generated assignments.
• Uses sophisticated interviewing techniques, the employee reviews individual circumstances and goals, and

advises on the most advantageous ways to meet them.

• Elicits sensitive, personal and financial information, e.g., innocent spouse determinations, bankruptcies, or

draws out information the individual may attempt to withhold, e.g., additional sources of income,

overpayments, to ensure compliance with reporting and disclosure requirements.

• Makes determinations and uses sound judgment concerning controversial matters in reporting as appropriate

the degree to which the individual understood their responsibilities and whether errors in their records

reflected honest mistakes or fraudulent intent.

Requirements

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Conditions of employment

• Probationary Period - All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding.
• Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.

Key Eligibility Requirements:

• U.S Citizenship - Must be a U.S. Citizen or National and provide proof of U.S. Citizenship.
• Selective Service Registration - Males born after December 31, 1959 are required to be registered with the Selective Service System or prove they are exempt from having to do so.
• Personal Identity Verification (PIV) - Must provide 2 forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies.

ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS OR ADDTIONAL INFORMATION SECTIONS

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

QUALIFICATION REQUIREMENTS:

SPECIALIZED EXPERIENCE GS-5 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes:

• Experience working with records or documents (for example: banking and/or insurance) and applying established rules and procedures to manage customer accounts (for example: crediting and debiting, researching and/or adjusting accounts);
• Experience with face to face and/or telephone customer service (for example: collection agency, sales, etc.) that includes resolving problems and issues;
• Experience performing work using a computer (for example: Adobe Acrobat, Microsoft Word, Excel, Edge, or other search engines to research reference material) to locate and review records and reconcile discrepancies.

OR You may substitute education for specialized experience as follows: completed at least 4 years of education above the high school level leading to a bachelor's degree (120 semester hours, 180 quarter hours or 2880 formal classroom hours) or a bachelor's or higher degree.

OR You may qualify with a combination of experience and education equivalent to one (1) year of specialized experience.

AND

You must also meet the following requirements:

• MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have:
• Graduated from high school or been awarded a certificate equivalent to graduating from high school; or
• Completed a formal vocational training program; or
• Received a statement from school authorities agreeing with your preference for employment rather than continuing your education

For more information on qualifications please refer to OPM's Qualifications Standards.

CONDITIONS OF EMPLOYMENT:

These are full-time seasonal positions. The initial season is 6-8 months and can be extended.

Tour of Duty: TODs vary by location as indicated in the vacancy by location breakout. There is not a guarantee you will be selected for the shift you prefer. See announcement verbiage for availability by location. Training may be conducted during a shift other than the one you were selected for.

Post of Duty: Training may be conducted in a designated location other than the assigned POD located in the job offer until training is complete

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Additional information

Suitability Requirements:

• Prior IRS Employment - Former employees will be subject to a screening of their prior conduct with the Service. The Taxpayer First Act of 2019, 26 U.S. Code 7804, prohibits the IRS from rehiring certain former employees who were removed from service.
• Tax Check - Must undergo a review of income tax verification. To check the status of your tax record go to: (https://www.irs.gov/individuals/get-transcript). If you are not in compliance, you will be determined unsuitable for employment with IRS.
• Fingerprint/Criminal History Check - This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information regarding your rights refer to Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).

Additional Information:

• Positions under this announcement are being filled using a Direct Hire Authority (DHA).
• Additional jobs may be filled from this announcement or any other source to fill these vacancies.
• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• Alternative work schedule, staggered work hours may be available.
• Salary: General Schedule (GS) Locality Pay tables may be found under Salaries & Wages.

Term Appointment:

• If you are a current federal employee on a permanent competitive service appointment and accept this appointment, you will voluntarily relinquish your permanent status and will not be returned to your previous position upon completion of appointment.
• You will not be eligible to apply for job announcements open to only permanent employees.

Term Conversion Potential

This Term Appointment has potential for conversion to a permanent appointment under the Restructuring and Reform Act (RRA) of 1998. To be eligible, you must apply and compete for a vacancy announcement that is in the same line of work and open to term employees. In addition, you must have completed 2 years of current continuous service under a term appointment (or any combination of term appointments under competitive procedures) and received at least a fully successful performance rating.

We will be filling approximately 135 positions across the following business divisions and locations.More

vacancies may be filled as needed in the following locations.

Taxpayer Services:

135 vacancies for TS Accounts Management - Shifts vary by location and will be assigned upon selection. Tour of Duty hours for Day Shift are between 6AM and 6PM and Swing Shift hours are between 2PM and 1AM.

• Andover, MA: 8:00 AM to 4:30 PM
• Austin, TX: 6:30 AM to 3:00 PM
• Brookhaven (Holtsville), NY: 4:00 PM to 12:30 AM
• Cincinnati (Covington), KY: 3:30 PM to 12:00 AM
• Fresno, CA: 3:30 PM to 12:00 AM and 4:00 PM to 12:30 AM
• Kansas City, MO: 3:30 PM to 12:00 AM
• Memphis, TN: 3:00 PM to 11:30 PM
• Ogden, UT: 4:00 PM to 12:30 AM
• Philadelphia, PA: 4:30 PM to 1:00 AM

Expand Hide additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

This position will be filled through the Direct Hire Authority. Under this authority, competitive rating, ranking, and veterans' preference procedures do not apply. For more information on Direct-Hire Authority visit: OPM Direct Hire Fact Sheet.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. Applicants who disqualify themselves will not be evaluated further.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Referral: Applicants who meet the basic qualification requirements may be referred to a selecting official for consideration. Applicants will be referred on a first in, first out basis. Candidates may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices). We will not reimburse costs related to the interview such as travel to and from the interview site.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must be found "well qualified" for the position to receive special selection priority. Well qualified is defined as: experience that exceeds the minimum qualifications, demonstrated by meeting all the following competencies for this position.

If you are selected, you will be subject to all requirements listed in the Requirements, Qualifications, and Additional Information sections of this announcement which includes, Prior Employment/Tax Checks, Fingerprint/Criminal History checks.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents

Required Documents

Help

The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.

Incomplete or insufficient information may result in not being considered for the position, or not receiving special consideration for which you may be eligible. Please view Application Preparation or How to write a resume for federal job.

1. Resume

• Requirements (Failure to provide the following information, may result in not being considered):

• Limited to two (2) pages. Recommend a standard 8.5x11-inch document size, a sans-serif font such as Arial or Calibri with a font size no smaller than 10-point, page margins of 0.5 inches. Applicants that attempt to circumvent the 2-page limit page limit, for example by materially reducing readability, will be deemed ineligible.

• Includes your name and contact information.

• Include relevant work experience - Employer Name, Job Title, Employment dates (start to end date or present), number of hours worked per week, and a brief description of duties that clearly demonstrate your qualifications.

• To receive full credit for work experience, you must include specific MM/DD/YYYY start and end dates for every position.

• Pay plan, series, and grade (e.g., GS-0301-09) for all federal service jobs.

• Don't Include on Resume:

• Photographs, classified or sensitive information, SSN, encrypted/digitally signed documents, or other inappropriate content. Resumes containing prohibited information will be deemed ineligible.

• Embedded links as they will not be opened or considered when determining qualifications.

• Personal information such as age, sex, religion, race, or disability.

• Specialized experience copied from the announcement or position description, as this is not a demonstration of your experience.

• NOTE: If you update and resubmit your application, only the most recent resume received will be considered to determine qualifications.

2. Education (if applicable) - Refer to Qualification and Education sections above for requirements

• Submit a copy of your transcript(s) or equivalent for positions with an education requirement, or if you are qualifying for this position based on education or training. An official transcript(s) will be required if you are selected.
• High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.

3. Registration/License (if applicable) - Current, active registration/license

4. Veterans' Preference (if applicable)

• MUST submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge.
• If you are serving under active duty, provide certification from the Armed Forces that you will be discharged or released within 120 days from the date of certification. The certification must indicate your dates of service, rank and that you will be separated under honorable conditions.
• 10-point preference eligible - Submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the form if you are a 10-point preference eligible. For more information on claiming veterans' preference view here.

5. Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP) (if applicable)

• Submit the required documentation as outlined under CTAP/ICTAP

6. Current and Former Federal Employees Documentation (if applicable)

• Submit a copy of your most recent SF-50 (Notification of Personnel Action) or equivalent personnel action form which shows your grade and competitive service status.

How to Apply

Help

Please read the entire announcement and all the instructions before you begin an application. To apply for and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section.The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration.

Applicants will be considered in application date order as needed.

We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 09/23/2026.

• To begin the application process, click the "Apply Online" button.

• You will be re-directed to USA STAFFING to continue your application process; answer the online questions. To preview the Application Questionnaire, please click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/13064951.

• Upload all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need is not imported from USAJOBS, you may upload it directly into this application.)

• Thoroughly review your resume and all supporting documentation (e.g. transcript(s)) before you submit your application.

• Click the Submit Application button.

Reasonable Accommodations (RA): We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process. To review reasonable accommodation policies and procedures please visit https://www.opm.gov/policy-data-oversight/disability-employment/reasonable-accommodations/.

To update your application, including supporting documentation: Visit USAJOBS - How to Update Application during the announcement open period, make updates or add supporting documentation, then continue through the entire application process and click Submit Application to send updates to the hiring agency. This option will no longer be available once the announcement has closed.

Agency contact information

IRS Kansas City External

Email KCJobs@irs.gov Address TS SC - Accounts Management

1111 Constitution Ave NW

Washington, DC 20224

US

Next steps

Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. " Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.

To view the job status or your application status: Visit USAJOBS - How to View Application/Job Status. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

If selected, various checks will be conducted after acceptance of a tentative job offer.

• Verification of U.S Citizenship
• Selection Service Registration
• Prior Employment Check
• Tax Compliance Check
• FBI Fingerprint Check/Background Investigation
• eVerify (Eligibility to work in U.S Verification

In order to complete these tasks, you will be required to provide two current forms of identification (ID). You will be required to upload copies to your new hire record, and provide original/official documents at time of fingerprinting and again at onboarding. Failure to provide proper identification will result in removal of consideration or terminate employment offer.

• Primary form of ID - Must have at least one, but may have two (such as a U.S. passport/passport card, state driver's license or ID card that is compliant with REAL ID, or U.S. military ID card)
• Secondary form of ID - If you do not have two primary forms of ID, other acceptable forms of ID's are found on GSA's website (such as a U.S. Social Security card, original or certified U.S. birth certificate, certificate of naturalization, etc.).
• NOTE: Temporary Driver's License/state identification (paper copies) are not acceptable. If the name on your forms of ID do not match, you may need to bring the appropriate linking documentation (marriage license/court order) showing the change in names.

The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. To learn more, please visit our page at: Treasury.gov/fairchanceact.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Required Documents

Help

The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.

Incomplete or insufficient information may result in not being considered for the position, or not receiving special consideration for which you may be eligible. Please view Application Preparation or How to write a resume for federal job.

1. Resume

• Requirements (Failure to provide the following information, may result in not being considered):

• Limited to two (2) pages. Recommend a standard 8.5x11-inch document size, a sans-serif font such as Arial or Calibri with a font size no smaller than 10-point, page margins of 0.5 inches. Applicants that attempt to circumvent the 2-page limit page limit, for example by materially reducing readability, will be deemed ineligible.

• Includes your name and contact information.

• Include relevant work experience - Employer Name, Job Title, Employment dates (start to end date or present), number of hours worked per week, and a brief description of duties that clearly demonstrate your qualifications.

• To receive full credit for work experience, you must include specific MM/DD/YYYY start and end dates for every position.

• Pay plan, series, and grade (e.g., GS-0301-09) for all federal service jobs.

• Don't Include on Resume:

• Photographs, classified or sensitive information, SSN, encrypted/digitally signed documents, or other inappropriate content. Resumes containing prohibited information will be deemed ineligible.

• Embedded links as they will not be opened or considered when determining qualifications.

• Personal information such as age, sex, religion, race, or disability.

• Specialized experience copied from the announcement or position description, as this is not a demonstration of your experience.

• NOTE: If you update and resubmit your application, only the most recent resume received will be considered to determine qualifications.

2. Education (if applicable) - Refer to Qualification and Education sections above for requirements

• Submit a copy of your transcript(s) or equivalent for positions with an education requirement, or if you are qualifying for this position based on education or training. An official transcript(s) will be required if you are selected.
• High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.

3. Registration/License (if applicable) - Current, active registration/license

4. Veterans' Preference (if applicable)

• MUST submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge.
• If you are serving under active duty, provide certification from the Armed Forces that you will be discharged or released within 120 days from the date of certification. The certification must indicate your dates of service, rank and that you will be separated under honorable conditions.
• 10-point preference eligible - Submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the form if you are a 10-point preference eligible. For more information on claiming veterans' preference view here.

5. Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP) (if applicable)

• Submit the required documentation as outlined under CTAP/ICTAP

6. Current and Former Federal Employees Documentation (if applicable)

• Submit a copy of your most recent SF-50 (Notification of Personnel Action) or equivalent personnel action form which shows your grade and competitive service status.

How to Apply

Help

Please read the entire announcement and all the instructions before you begin an application. To apply for and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section.The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration.

Applicants will be considered in application date order as needed.

We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 09/23/2026.

• To begin the application process, click the "Apply Online" button.

• You will be re-directed to USA STAFFING to continue your application process; answer the online questions. To preview the Application Questionnaire, please click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/13064951.

• Upload all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need is not imported from USAJOBS, you may upload it directly into this application.)

• Thoroughly review your resume and all supporting documentation (e.g. transcript(s)) before you submit your application.

• Click the Submit Application button.

Reasonable Accommodations (RA): We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process. To review reasonable accommodation policies and procedures please visit https://www.opm.gov/policy-data-oversight/disability-employment/reasonable-accommodations/.

To update your application, including supporting documentation: Visit USAJOBS - How to Update Application during the announcement open period, make updates or add supporting documentation, then continue through the entire application process and click Submit Application to send updates to the hiring agency. This option will no longer be available once the announcement has closed.

Expand Hide how to apply

Agency contact information

IRS Kansas City External

Email KCJobs@irs.gov Address TS SC - Accounts Management

1111 Constitution Ave NW

Washington, DC 20224

US

Next steps

Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. " Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.

To view the job status or your application status: Visit USAJOBS - How to View Application/Job Status. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

If selected, various checks will be conducted after acceptance of a tentative job offer.

• Verification of U.S Citizenship
• Selection Service Registration
• Prior Employment Check
• Tax Compliance Check
• FBI Fingerprint Check/Background Investigation
• eVerify (Eligibility to work in U.S Verification

In order to complete these tasks, you will be required to provide two current forms of identification (ID). You will be required to upload copies to your new hire record, and provide original/official documents at time of fingerprinting and again at onboarding. Failure to provide proper identification will result in removal of consideration or terminate employment offer.

• Primary form of ID - Must have at least one, but may have two (such as a U.S. passport/passport card, state driver's license or ID card that is compliant with REAL ID, or U.S. military ID card)
• Secondary form of ID - If you do not have two primary forms of ID, other acceptable forms of ID's are found on GSA's website (such as a U.S. Social Security card, original or certified U.S. birth certificate, certificate of naturalization, etc.).
• NOTE: Temporary Driver's License/state identification (paper copies) are not acceptable. If the name on your forms of ID do not match, you may need to bring the appropriate linking documentation (marriage license/court order) showing the change in names.

The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. To learn more, please visit our page at: Treasury.gov/fairchanceact.

Expand Hide next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Additional locations

(NY0376) 1040 Waverly Avenue

Holtsville, NY

15 vacancies

(PA0809) 2970 Market Street

Philadelphia, PA

15 vacancies

(TN0005) 5333 Getwell Road

Memphis, TN

15 vacancies

(TX1962) 1821 Directors Blvd

Austin, TX

15 vacancies

(UT1428) 2262 Wall Avenue

Ogden, UT

15 vacancies

Internal Revenue Service

WHY IS THE IRS A GREAT PLACE TO WORK? As an IRS employee, you will feel proud knowing you helped make America stronger while working at one of the world's biggest financial institutions. You will be part of an organization that collects over $2 trillion in revenue and processes over 200 million tax returns annually. We are proud of how we apply the tax law with integrity and fairness to all. The IRS hires talented and dedicated individuals from many backgrounds, including accounting, business, finance, law enforcement and information technology. You will be challenged & supported on a daily basis. Whether you are just starting out or looking for a new opportunity, consider an IRS career.

The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov

Agency contact information

IRS Kansas City External

Email KCJobs@irs.gov Address TS SC - Accounts Management

1111 Constitution Ave NW

Washington, DC 20224

US

Summary

WHAT IS TAXPAYER SERVICES?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

• Position(s) are to be filled in the following area(s):

• TS SC - Accounts Management

• Consider each location carefully when applying. You will be limited to 1 location choice. If you are selected for a location, that location will become your official post of duty.

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Learn more about this agency

Overview

Help

Accepting applications

Location

(CA7462) 855 M Street

Fresno, CA

15 vacancies

(KY2032) 333 Scott Street

Covington, KY

15 vacancies

(MA0137) 310 Lowell Street

Andover, MA

15 vacancies

(MO1937) 333 W. Pershing Road

Kansas City, MO

15 vacancies

(NY0376) 1040 Waverly Avenue

Holtsville, NY

15 vacancies

(PA0809) 2970 Market Street

Philadelphia, PA

15 vacancies

(TN0005) 5333 Getwell Road

Memphis, TN

15 vacancies

(TX1962) 1821 Directors Blvd

Austin, TX

15 vacancies

(UT1428) 2262 Wall Avenue

Ogden, UT

15 vacancies

No matching locations found.

Work site options

Telework eligible No Remote job No Relocation expenses reimbursed No Salary $19.52 - $29.90 per hour

The range reflects the minimum locality to maximum locality for locations listed in the announcement. Salary will be based on selected duty location.

Pay scale & grade

GS 5

Promotion potential 8 - This position has career progression. If selected at a lower grade level you may be promoted without further competition to the full working level as your career progresses.

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time - Seasonal - Work is subject to periods of non-pay status as workload or budget dictates. Season length: 6 to 8 months each year. Tour of Duty: Day shift, Swing shift Travel Required Occasional travel - You may be expected to travel for this position. May be required to travel 1-5 days per month.

Appointment type Term - Appointment is not-to-exceed 13 months, may be extended up to 4 years, does not grant permanent status, and may be terminated at any time.

Occupations and job series

• 0962 Contact Representative

Supervisory status No Federal service type This job is in the Competitive Service Represented by a union No

Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Credentialing
• Suitability/Fitness

Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number 26-13064951K-TSD-0962-5 Control number 885086300