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Contact Representative
Department of the Interior
Bureau of Trust Funds Administration
Trust Operations - Field, Trust Beneficiary Call Center
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Summary
This is an Indian Preference position. You will serve as a Contact Representative supporting beneficiary inquiries, resolving account issues, processing trust fund transactions, and maintaining trust records for beneficiaries. You will coordinate with Tribal, Federal, and local partners.
We expect to fill 4 vacancies, one in each of the following locations. Information about these locations can be found below:
Learn more about this agency
Summary
This is an Indian Preference position. You will serve as a Contact Representative supporting beneficiary inquiries, resolving account issues, processing trust fund transactions, and maintaining trust records for beneficiaries. You will coordinate with Tribal, Federal, and local partners.
We expect to fill 4 vacancies, one in each of the following locations. Information about these locations can be found below:
Learn more about this agency
Overview
Help
Accepting applications
Location
Fort Hall Agency
Fort Hall, ID
1 vacancy
Fort Berthold Agency
New Town, ND
1 vacancy
Eastern Navajo Agency
Crownpoint, NM
1 vacancy
Pawnee Agency
Pawnee, OK
1 vacancy
No matching locations found.
Work site options
Telework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Salary $40,736 - $66,311 per year
Pay will vary by grade level and/or duty location; first-time Federal hires typically start at Step 1.
Pay scale & grade
GS 5 - 7
Promotion potential 7
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position.
Appointment type Permanent
Occupations and job series
Supervisory status No Federal service type This job is in the Competitive Service Represented by a union Yes
Drug test No Security clearance Not Required Position sensitivity and risk Moderate Risk (MR)
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number CCCF-26-13052171-DE-JLH Control number 884543900
This job is open to
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The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Career transition (CTAP, ICTAP, RPL)
Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
Native Americans
Native Americans or Alaskan Natives with a tribal affiliation.
Clarification from the agency
This announcement is open to U.S. Citizens or Nationals; Career Transition eligibles (CTAP, ICTAP, RPL); and individuals eligible under the Native American hiring path. Indian Preference applies to qualified Native applicants for Indian Affairs positions, including current Federal employees seeking transfer, reassignment, or promotion; submit Form BIA-4432 with your application (see Required Documents below).
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Duties
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Position Overview
This position helps people understand and manage their financial trust accounts. You will be part of a team that provides clear information, answers questions, and helps individuals access the money or records they need. Much of your day will involve talking with beneficiaries, listening closely to their concerns, and guiding them through steps or forms with patience and care.
You will review and process financial documents to make sure records are complete and accurate. This includes checking information, entering updates, and helping fix errors when they appear. You will also keep trust account files organized and protected so they remain complete and easy to use over time.
A key part of this job is working with others. You will regularly connect with Tribal offices, federal staff, and local partners to share information, solve problems, and support beneficiaries. You may help gather records, prepare requests, and assist with outreach activities in the community.
This work is important because it supports the long-term financial wellbeing of Tribal Nations and individual account holders. Whether you join at an entry level or at the full performance level, you will receive training and support to learn the processes, tools, and systems needed to grow in this role.
Some of the major duties you will perform include but are not limited to the following:
Duties will be developmental in nature when filled below the full performance level.
Bargaining Unit Status
This position is covered by a Collective Bargaining Agreement. Applicants selected for this job will receive information about their bargaining unit rights during onboarding.
Mission Connection
This work directly supports the Bureau of Trust Funds Administrations commitment to provide trustworthy, accurate, and timely financial services to Tribal Nations and individual account holders. By helping beneficiaries understand their accounts, keeping records organized, and maintaining high standards of financial stewardship, you play an important role in upholding the Federal trust responsibility and supporting Tribal sovereignty and long-term financial wellbeing.
You will be assessed in the following competencies (knowledge, skills, abilities, and other characteristics), for more details, see How You Will Be Evaluated section:
Requirements
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Conditions of employment
As a condition of employment for accepting this position, you will be required to serve a one-year probationary period or a two-year trial period (depending on selection eligibility) during which your fitness and whether your continued employment advances the public interest will be evaluated.
Individuals appointed under Indian Preference in the excepted service (Schedule A, 5 CFR 213.3112(a)(7)) generally serve a two-year trial period (one year if veteran preference eligible).
This probationary or trial period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service. In determining if your employment advances the public interest, the agency will consider:
Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individuals employment should continue and that their appointment should be finalized. In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated.
Upon completion of your probationary or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Qualifications
You must show that you meet the minimum qualification requirements and your resume and application must clearly support your answers. We will not make assumptions about your experience. All qualifications must be met by the closing date of this announcement - 09/30/2026.
To receive credit for experience, your resume MUST state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected.
MINIMUM QUALIFICATIONS FOR THE GS-05 CONTACT REPRESENTATIVE
SPECIALIZED EXPERIENCE: In order to qualify for the GS-05 Contact Representative using specialized experience, you must possess at least one full year of experience comparable to the GS-04 level or equivalent performing all of the following duties:
OR
EDUCATION SUBSTITUTION: In order to qualify for the GS-05 Contact Representative using education as a substitution for experience, you must have successfully completed four full academic years of study beyond high school in any field. These four years may be completed at an accredited college or university, or at an accredited business, secretarial, technical school, or junior college, as long as the program is equivalent to four full academic years of post-high-school study.
For qualification purposes, one year of full-time study is defined as 30 semester hours, 45 quarter hours, or at least 20 hours of classroom instruction per week for approximately 36 weeks at an accredited business, secretarial, or technical school. Programs at business, secretarial, or technical schools qualify only when the curriculum includes the equivalent of four full academic years of study. You must submit official transcripts to receive credit for education.
OR
COMBINATION OF EDUCATION AND EXPERIENCE: In order to qualify for the GS-05 Contact Representative using this method, you must have an equivalent combination of specialized experience and education as described above that, when combined, equals 100% of the total requirement. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. You must submit a copy of official transcripts in order to qualify.
MINIMUM QUALIFICATIONS FOR THE GS-06 CONTACT REPRESENTATIVE
SPECIALIZED EXPERIENCE: In order to qualify for the GS-06 Contact Representative using specialized experience, you must possess at least one full year of experience comparable to the GS-05 level or equivalent performing all of the following duties:
No education substitution is available at this grade.
MINIMUM QUALIFICATIONS FOR THE GS-07 CONTACT REPRESENTATIVE
SPECIALIZED EXPERIENCE: In order to qualify for the GS-07 Contact Representative using specialized experience, you must possess at least one full year of experience comparable to the GS-06 level or equivalent performing all of the following duties:
No education substitution is available at this grade.
OTHER:
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
POSITION DETAILS:
Physical Demands: The work is primarily sedentary with some carrying of IT equipment, computer reports, boxes, and ledgers.
Work Environment: The work is usually performed in an office setting involving everyday risks or discomforts. The position may require you to travel to remote locations by airlines or motor vehicle. While on travel, you may be exposed to inclement weather, varying
temperatures, and prolonged driving with limited access to rest facilities. While performing outreach or public relations duties, work may be performed outside under a variety of weather conditions.
Education
You must submit a copy of your transcript(s) to support claimed education if substituting education for experience. Transcripts must include your name, school name, grades, credit hours earned, major(s), grade point average or class ranking, and date the degree was conferred, if applicable. A typed list of courses, grades, semester/quarter hours, GPA, etc. will not be accepted. Non-submission may result in being rated not qualified for the position. Unofficial transcripts are acceptable, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.
Foreign Education: To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs. Recognition of Foreign Qualifications | U.S. Department of Education. https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualification
Additional information
Additional vacancies may be filled using this job announcement.
Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the positions supervisor.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
If otherwise eligible and qualified, you may be offered a recruitment or relocation incentive. The decision to offer an incentive will be made on a case-by-case basis and is neither promised nor guaranteed. For information visit: Recruitment Incentive or Relocation Incentive. A continued service agreement may be required if it is determined you are eligible for a permanent change in duty station (PCS), recruitment, or relocation incentive.
All Department of Interior (DOI) employees, their spouses, and minor children may not acquire or retain any claim, permit, lease, small tract entry, or other rights granted by the Department in Federal lands, with limited exceptions. Additional ethics prohibitions can be found here, https://www.doi.gov/ethics/ethics-prohibitions.
The duties of this position are suitable for telework only during an emergency or natural disaster.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your qualifications will be evaluated based on your application materials (e.g. resume, supporting documents), the responses you provide on the application questionnaire, and the result of any additional assessment(s) required for this position.
Your resume must not exceed 2 pages. Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed.
Candidates will be rated and ranked using Category Rating procedures. These procedures place candidates with veterans preference above non-preference eligibles within each category. Veterans with a service-connected disability of at least 10 percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher.
Indian Preference is also applied for positions within Indian Affairs, including the Bureau of Trust Funds Administration. When Indian Preference applies, qualified applicants who submit a valid Form BIA-4432 are considered before non-Indian applicants, consistent with the Indian Reorganization Act and 25 CFR Part 5.
After the application of both Indian Preference and veterans preference, candidates are evaluated and placed into the following categories:
Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position.
Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job.
Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.
In addition to the application and minimum qualifications questionnaire, this position requires successful completion of the USA Hire Assessment, if required.
The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.
Current or former displaced Federal employees who are surplus, displaced, or involuntarily separated have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP). To be considered under CTAP/ICTAP, you must be well-qualified, score at least 85 (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), and be able to perform the duties of the position upon entry.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
Help
Providing false or misleading information on your resume or supporting documentation may result in removal from consideration or other action consistent with applicable federal hiring regulations. Applicants who include vulgar, offensive, or inappropriate language or information in their application package will be ineligible for further consideration for this position.
The following documents are required and must be submitted by 11:59 PM (ET) on 09/30/2026 - unless otherwise stated in this vacancy announcement:
Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
Do not submit photographs or any image files (such as PNG, JPG, JPEG, GIF, or TIFF) with your application package. Documents containing images of any kind may not be viewed by hiring officials. You must remove your image from all documents before submitting your application.
Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agencys staffing offices.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
Please read the entire announcement and all the instructions before you begin an application. To apply for and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the 09/30/2026--unless otherwise stated in this vacancy announcement to receive consideration.
The application process is as follows:
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status, visit https://help.usajobs.gov/how-to/application/status.
Applicants who apply under this job opportunity announcement agree to have their application, associated documents and applicable personal information shared with other Bureaus/Offices within the Department of the Interior (DOI) who have vacancies within the same occupational series, grade, full performance level and in the same geographic location(s), including within the same metro/commuting area. Applying to this announcement does not replace the need to apply to other job opportunity announcements for which you wish to receive consideration.
Agency contact information
DOI DE Team
Email DETeam@ios.doi.gov Address Bureau of Trust Funds Administration
4400 Masthead St NE.
Albuquerque, NM 87109
US
Next steps
Please refer to your USAJOBS account for application status; the Human Resources Office cannot respond to individual status inquiries.
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
You can find your path with the Department of Interior at https://careers.doi.gov/.
Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration. We may verify all information you provide in your resume and questionnaire responses, through reference and/or background checks, and/or verification of your education. If you are selected, you will be contacted personally by the Human Resources Office posting this announcement.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
Providing false or misleading information on your resume or supporting documentation may result in removal from consideration or other action consistent with applicable federal hiring regulations. Applicants who include vulgar, offensive, or inappropriate language or information in their application package will be ineligible for further consideration for this position.
The following documents are required and must be submitted by 11:59 PM (ET) on 09/30/2026 - unless otherwise stated in this vacancy announcement:
Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
Do not submit photographs or any image files (such as PNG, JPG, JPEG, GIF, or TIFF) with your application package. Documents containing images of any kind may not be viewed by hiring officials. You must remove your image from all documents before submitting your application.
Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agencys staffing offices.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
Please read the entire announcement and all the instructions before you begin an application. To apply for and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the 09/30/2026--unless otherwise stated in this vacancy announcement to receive consideration.
The application process is as follows:
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status, visit https://help.usajobs.gov/how-to/application/status.
Applicants who apply under this job opportunity announcement agree to have their application, associated documents and applicable personal information shared with other Bureaus/Offices within the Department of the Interior (DOI) who have vacancies within the same occupational series, grade, full performance level and in the same geographic location(s), including within the same metro/commuting area. Applying to this announcement does not replace the need to apply to other job opportunity announcements for which you wish to receive consideration.
Expand Hide how to apply
Agency contact information
DOI DE Team
Email DETeam@ios.doi.gov Address Bureau of Trust Funds Administration
4400 Masthead St NE.
Albuquerque, NM 87109
US
Next steps
Please refer to your USAJOBS account for application status; the Human Resources Office cannot respond to individual status inquiries.
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
You can find your path with the Department of Interior at https://careers.doi.gov/.
Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration. We may verify all information you provide in your resume and questionnaire responses, through reference and/or background checks, and/or verification of your education. If you are selected, you will be contacted personally by the Human Resources Office posting this announcement.
Expand Hide next steps
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Bureau of Trust Funds Administration
The Department of the Interior protects and manages the Nations natural resources and cultural heritage; provides scientific and other information about those resources; and honors its trust responsibilities or special commitments to American Indians, Alaska Natives, Native Hawaiians, and affiliated Island Communities. Click here to learn more about the Department of the Interior and its bureaus.
The Bureau of Trust Funds Administration (BTFA) manages the investment, accounting, and disbursement of more than $9 billion in trust assets held on behalf of over 400,000 Individual Indian Money (IIM) and 4,000 Tribal accounts. BTFA disburses more than $1 billion annually, providing fiduciary stewardship that supports Tribal sovereignty and economic wellbeing. It also safeguards the official archive of American Indian records, preserving the Federal governments legal obligations and historical accountability.
BTFA was established in 2020 under the Office of the Assistant Secretary - Indian Affairs, taking on trust functions from the Office of the Special Trustee for American Indians. It now operates through a national network of field offices, many co-located with Bureau of Indian Affairs (BIA), enabling responsive, community-based service. BTFAs mission centers on transparent, accountable, and effective financial stewardship, directly supporting the economic and cultural resilience of Tribal Nations and individuals. Click here to learn more about BTFA.
Agency contact information
DOI DE Team
Email DETeam@ios.doi.gov Address Bureau of Trust Funds Administration
4400 Masthead St NE.
Albuquerque, NM 87109
US
Visit our careers page
Learn more about what its like to work at Bureau of Trust Funds Administration, what the agency does, and about the types of careers this agency offers.
https://www.bia.gov/as-ia/ohcm
Summary
This is an Indian Preference position. You will serve as a Contact Representative supporting beneficiary inquiries, resolving account issues, processing trust fund transactions, and maintaining trust records for beneficiaries. You will coordinate with Tribal, Federal, and local partners.
We expect to fill 4 vacancies, one in each of the following locations. Information about these locations can be found below:
Learn more about this agency
Overview
Help
Accepting applications
Location
Fort Hall Agency
Fort Hall, ID
1 vacancy
Fort Berthold Agency
New Town, ND
1 vacancy
Eastern Navajo Agency
Crownpoint, NM
1 vacancy
Pawnee Agency
Pawnee, OK
1 vacancy
No matching locations found.
Work site options
Telework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Salary $40,736 - $66,311 per year
Pay will vary by grade level and/or duty location; first-time Federal hires typically start at Step 1.
Pay scale & grade
GS 5 - 7
Promotion potential 7
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position.
Appointment type Permanent
Occupations and job series
Supervisory status No Federal service type This job is in the Competitive Service Represented by a union Yes
Drug test No Security clearance Not Required Position sensitivity and risk Moderate Risk (MR)
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number CCCF-26-13052171-DE-JLH Control number 884543900
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| Location | Washington, DC |
| Salary | $40,736–$66,311 Per Year |
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