CONTACT SPECIALIST

U.S. Department of Defense
  • Washington, DC
  • $75,374–$121,502 Per Year
12 days ago

Job Description

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CONTACT SPECIALIST

Department of Defense

Defense Finance and Accounting Service

STRATEGY POLICY & REQUIREMENTS; CONTRACT SERVICES; CONTRACT POLICY / CARD MGMT; SS-ZPKB

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  • Summary
  • This job is open to
  • Duties
  • Requirements
  • How you will be evaluated
  • Required documents
  • How to apply

Summary

Defense Finance and Accounting Services (DFAS) mission is to lead the Department of Defense (DoD) in

finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information.

Learn more about this agency

Summary

Defense Finance and Accounting Services (DFAS) mission is to lead the Department of Defense (DoD) in

finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information.

Learn more about this agency

Overview

Help

Accepting applications

Location

1 vacancy in the following locations:

Indianapolis, IN

Cleveland, OH

Columbus, OH

No matching locations found.

Work site options

Telework eligible No Remote job No Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Salary $75,374 - $121,502 per year

https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/2026/general-schedule

Pay scale & grade

GS 11 - 12

Promotion potential 12

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Occasional travel - Travel requirement is Seldom 1-24%.

Appointment type Permanent

Occupations and job series

  • 1102 Contracting

Supervisory status No Federal service type This job is in the Competitive Service Represented by a union No

Drug test No Security clearance Other Position sensitivity and risk Noncritical-Sensitive (NCS)/Moderate Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

  • National security

Financial disclosure required Yes

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number DFAS-DHA-113039096-26 Control number 881902200

This job is open to

Help

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

All US Citizens

Duties

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  • Develop procurement packages for various acquisition needs that vary in complexity. Procures and administers a variety of contracts which frequently require special quality assurance provisions or other specialized terms and conditions.
  • Serves as the primary point of contact for Government Purchase Card Program GPC matters, responding to policy questions, providing acquisition support.
  • Incumbent performs the duties of a Level IV Agency Program Coordinator (A/PC) for the DFAS GPC Program and analyzes quotes, terms and conditions, assists in market research, and determines reasonableness.
  • Serves as the primary or alternate individual at the operational level who is responsible for day-to-day management and oversight of GPC accounts.
  • Coordinates with card holders (CH) and the Office of General Counsel (OGC) to determine acceptability of quotes/proposals; obtains required pre-award documentation to establish contractor responsibility.
  • Develops and maintains systems to evaluate and monitor performance related to such areas as delivery, cost, amount of payments, and effective use of government funds.
  • Ensures program participants are appointed in compliance with Delegation of Procurement Authority.
  • Implements, maintains, monitors, and oversees the GPC Program under his/her cognizance in accordance with governing policy.
  • Duties will be developmental in nature when the position is filled below the full performance level.
  • This announcement will be used to fill positions with an entry grade of GS-11 and GS-12 with a target grade of GS-12.

Requirements

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Conditions of employment

  • Must be a U.S Citizen.
  • Background or Security Investigation - Position Sensitivity and Security Levels may vary and is dependent upon position being filled - see the Additional Information field below for more details.
  • Registered for Selective Service (males born after 12-31-1959.)
  • Suitable for Federal employment.
  • This position is EXEMPT at the GS-11 and GS-12 Level from the Fair Labor Standards Act.
  • Travel requirement is Seldom 1-24%.
  • This position is not covered by a bargaining unit.

Qualifications

Resumes for federal government positions need more detailed work descriptions and accomplishments than a typical private sector resume. Please be sure to clearly describe the full scope of your work experiences in your resume.

Human Resources will determine your qualifications for each entry grade level based on your interest and the additional following criteria. Resumes for federal government positions need more detailed work descriptions and accomplishments than a typical private sector resume. Please be sure to clearly describe this in your resume. Combinations of education and experience may also be sufficient.

This position is being filled under the Direct Hire Authority for Certain Personnel of the Department of Defense via delegated authority by the Office of the Secretary of Defense. We reserve the right to close this announcement early or to extend, as appropriate, based upon the needs of the Agency. Qualified application packages may be referred to management at various points in the selection process depending on the number and timing of applications received. Selections may be made at any point during the announcement open period..

  • To qualify for this position you must meet the basic requirements described below.*

Basic Requirements:

To qualify for this position you must meet the basic requirements described below.

  • Bachelors degree or higher from an accredited educational institution authorized to grant baccalaureate degrees.

In addition to the Basic Requirements listed above, one year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-09 for a GS-11 and GS-11 for a GS-12 ) in the Federal service, which demonstrates the ability to perform the duties of the position.

GS-11 Specialized Experience Is Defined As:

  • Experience with awarding contracts or working with procurement principles or regulations.

GS-12 Specialized Experience Is Defined As:

  • Experience with awarding contracts with evidence of performing market research, or acquisition planning, or price analysis, or evaluations of sources.

Volunteer Experience:

  • Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.

Education

GS-11 - SUBSTITUTION OF EDUCATION FOR SPECIALIZED EXPERIENCE:

  • Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree may be substituted to meet the specialized experience requirement. Equivalent combinations of successfully completed higher-level graduate level education and experience may be used to meet total experience requirements. If you are using education to substitute for the specialized experience, you must submit transcripts at the time you apply. To be creditable, education must have been obtained in an accredited college or university recognized by the U.S. Department of Education (http://www2.ed.gov/admins/finaid/accred/index.html).

GS-12 - SUBSTITUTION OF EDUCATION FOR SPECIALIZED EXPERIENCE:

  • There is no substitution of education for the qualifying experience at the GS-12 grade level.

Selectee must have their Contracting Professional Certification (or be eligible for certification within 36 months of appointment) in the DAWIA Contracting Functional Area. Acquisition workforce employees must achieve 80 hours of Continuous Learning Points (CLPs) every two years, in accordance with DoDI 5000.66. Obtaining certification within the allotted grace period and maintaining CLPs before and after achieving certification are conditions of employment. If certification is not received within 36 months of appointment as defined by DAWIA, and training not completed within the established guidelines, the incumbent might be removed from this position. Additional information may be found at: https://www.dau.edu/back-to-basics.

Additional information

  • All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-0454 for assistance.
  • Moving expenses may be paid.
  • The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here.
  • Telework availability is limited and will only be provided on a rare case-by-case basis during situations where Agency Leadership has determined that telework serves a compelling DoD need.
  • Veterans Preference: Veterans preference does not apply under this Direct Hire Authority (DHA).
  • This position is being filled under the Direct Hire Authority for Certain Personnel of the Department of Defense via delegated authority by the Office of the Secretary of Defense. Positions may be filled as permanent or term with a full-time or part-time work schedule. Pay will vary by geographic location. We reserve the right to close this announcement early or to extend, as appropriate, based upon the needs of the Agency. Qualified application packages may be referred to management at various points in the selection process depending on the number and timing of applications received. Selections may be made at any point during the announcement open period.
  • Selections are subject to restrictions resulting from the DoD Program for Stability of Civilian Employment.
  • Priority Placement Program (PPP) Military Spouse Preference (MSP) eligible candidates will receive priority consideration at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level.
  • PPP Application Based Preference Eligibles (Military Reserve and National Guard technicians, Military Reserve and National Guard technicians receiving disability retirement, and Retained Grade employees) will receive priority consideration at the full performance level only.
  • A one year probationary or trial period may be required.
  • We may use this announcement to fill additional vacancies within 90 days of the closing date.
  • Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance.(See DoD Instruction 1400.25, Volume 300, here)
  • The Security Designation will vary and dependent upon position and may require a secret clearance or higher. Employment in this position requires a background investigation which may delay starting date. If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed/undisclosed background issues, the employment offer may be withdrawn. Individuals selected are required to obtain/maintain a favorable security determination to occupy a sensitive position within the agency as a condition of employment. Failure to maintain eligibility to occupy a sensitive position may result in termination. For more information see the security section of Understanding Vacancy Announcements.
  • Pay for first time hires to the Federal Government will typically be set at step 1 salary range for their respective grade level.

Expand Hide additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IMPORTANT NOTE - YOU MUST FOLLOW ALL APPLICATION INSTRUCTIONS CAREFULLY. ERRORS OR OMISSIONS MAY AFFECT YOUR RATING.

You will be evaluated on how well your qualifications, as demonstrated in your application materials (e.g., resume, supporting documents) and your responses on the application, meet the requirements listed in this vacancy announcement.

Criminal History Inquiries - If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency @ dfas.indianapolis-in.zh.mbx.ssc-cc@mail.mil (this call center group box will be the intake for complaints and will forward to appropriate POCs).

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents

Required Documents

Help

You must provide a complete Application Package which includes:

  1. Resume: A two-page maximum resume is required. Applicant guidance on the two-page resume requirement may be found at OPM.gov or at USAJ Resource Center..

  2. Other Supporting Documents.

The following supporting documents are ONLY required if applicable to your personal qualifications or status. They must be received by the closing date of the announcement.

  1. Transcripts and/or Certifications: You must submit documentation if you are substituting education for experience. For additional information on acceptable documents or to see if you must submit documentation click here Transcripts and Certifications. You must also document your education and/or certifications in your resume.

  2. SF-50: Current or former federal employees to include current agency employees must submit a Notification of Personnel Action reflecting the highest grade held on a permanent basis, tenure and appointment type.

  3. Veterans Documentation: Click to review these authorities and documents verifying eligibility for a VEOA, VRA and/or 30% or more disabled veterans hiring authorities.

  4. Military Spouse Preference (MSP) Eligible: Military Spouse Preference applicants, must be selected and placed at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level. You must include a completed copy of the Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for Military Spouse Preference. To download the checklist, select "Save" or "Save As" instead of "Open." Save the document to your device then open it as a PDF. Once the form is opened, select "Enable All Features" and the form will populate so that it can be completed. https://www.esd.whs.mil/Directives/forms/dd3000_3499/DD3145-4/

  5. Military Reserve (MR) and National Guard (NG) Technicians PPP Eligible: MR and NG technicians PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician preference. Click here to obtain a copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist.

  6. Military Reserve (MR) and National Guard (NG) Technicians Receiving Disability Retirement PPP Eligible: MR and NG technicians receiving disability retirement PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician Disability preference. Click here to obtain a copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist.

  7. Retained Grade PPP Eligible: Retained Grade PPP applicants, must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Retained Grade PPP Self-Certification Checklist to verify your eligibility for Retained Grade preference. Click here to obtain a copy of the Retained Grade PPP Self-Certification Checklist.

  8. ICTAP Eligibles: A copy of the RIF separation notice and SF-50 if available.

  9. Other Special Hiring Authorities: Click here to review these authorities and the documentation you are required to submit.

  10. Cover Letter: You may submit a cover letter which will be forwarded to the selecting official with your resume. Your cover letter will not be used to verify your qualifications or eligibility.

WARNING: Failure to submit a complete application package including any required documentation by 11:59 PM (EST)09/08/2026, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicants responsibility to verify that information entered, uploaded, or faxed is received, legible and accurate. HR will not modify answers submitted by an applicant.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

To apply for this position, you must provide a complete Application Package. See required documents below.

Click Apply Online to create an account or log in to your existing USAJOBS account.

  1. Follow the prompts to complete the application and upload required documents.

  2. Please ensure you click the Submit My Answers button to submit your application.

  3. Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by logging into your USAJOBS account and clicking Update Application in the vacancy announcement. You must re-select your resume and other documents from your USAJOBS account or your application will be incomplete.

Agency contact information

HR Customer Care Center

Phone (317) 212-0454 Email dfas.indianapolis-in.zh.mbx.dfasmeritcc@mail.mil Address DFAS - STRATEGY POLICY AND REQUIREMENTS

8899 E. 56th Street

Indianapolis, IN 46249

US

Next steps

The resume you submit will be used to assess your qualifications for the job and to identify the best-qualified applicants to be referred to the hiring manager for further consideration and possible interviews. We will notify you of the outcome after each of these steps is completed. After making a tentative job offer, we will conduct a suitability/security background investigation.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Required Documents

Help

You must provide a complete Application Package which includes:

  1. Resume: A two-page maximum resume is required. Applicant guidance on the two-page resume requirement may be found at OPM.gov or at USAJ Resource Center..

  2. Other Supporting Documents.

The following supporting documents are ONLY required if applicable to your personal qualifications or status. They must be received by the closing date of the announcement.

  1. Transcripts and/or Certifications: You must submit documentation if you are substituting education for experience. For additional information on acceptable documents or to see if you must submit documentation click here Transcripts and Certifications. You must also document your education and/or certifications in your resume.

  2. SF-50: Current or former federal employees to include current agency employees must submit a Notification of Personnel Action reflecting the highest grade held on a permanent basis, tenure and appointment type.

  3. Veterans Documentation: Click to review these authorities and documents verifying eligibility for a VEOA, VRA and/or 30% or more disabled veterans hiring authorities.

  4. Military Spouse Preference (MSP) Eligible: Military Spouse Preference applicants, must be selected and placed at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level. You must include a completed copy of the Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for Military Spouse Preference. To download the checklist, select "Save" or "Save As" instead of "Open." Save the document to your device then open it as a PDF. Once the form is opened, select "Enable All Features" and the form will populate so that it can be completed. https://www.esd.whs.mil/Directives/forms/dd3000_3499/DD3145-4/

  5. Military Reserve (MR) and National Guard (NG) Technicians PPP Eligible: MR and NG technicians PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician preference. Click here to obtain a copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist.

  6. Military Reserve (MR) and National Guard (NG) Technicians Receiving Disability Retirement PPP Eligible: MR and NG technicians receiving disability retirement PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician Disability preference. Click here to obtain a copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist.

  7. Retained Grade PPP Eligible: Retained Grade PPP applicants, must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Retained Grade PPP Self-Certification Checklist to verify your eligibility for Retained Grade preference. Click here to obtain a copy of the Retained Grade PPP Self-Certification Checklist.

  8. ICTAP Eligibles: A copy of the RIF separation notice and SF-50 if available.

  9. Other Special Hiring Authorities: Click here to review these authorities and the documentation you are required to submit.

  10. Cover Letter: You may submit a cover letter which will be forwarded to the selecting official with your resume. Your cover letter will not be used to verify your qualifications or eligibility.

WARNING: Failure to submit a complete application package including any required documentation by 11:59 PM (EST)09/08/2026, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicants responsibility to verify that information entered, uploaded, or faxed is received, legible and accurate. HR will not modify answers submitted by an applicant.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

To apply for this position, you must provide a complete Application Package. See required documents below.

Click Apply Online to create an account or log in to your existing USAJOBS account.

  1. Follow the prompts to complete the application and upload required documents.

  2. Please ensure you click the Submit My Answers button to submit your application.

  3. Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by logging into your USAJOBS account and clicking Update Application in the vacancy announcement. You must re-select your resume and other documents from your USAJOBS account or your application will be incomplete.

Expand Hide how to apply

Agency contact information

HR Customer Care Center

Phone (317) 212-0454 Email dfas.indianapolis-in.zh.mbx.dfasmeritcc@mail.mil Address DFAS - STRATEGY POLICY AND REQUIREMENTS

8899 E. 56th Street

Indianapolis, IN 46249

US

Next steps

The resume you submit will be used to assess your qualifications for the job and to identify the best-qualified applicants to be referred to the hiring manager for further consideration and possible interviews. We will notify you of the outcome after each of these steps is completed. After making a tentative job offer, we will conduct a suitability/security background investigation.

Expand Hide next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Defense Finance and Accounting Service

DFAS (Defense Finance and Accounting Service) mission is to lead the DoD (Department of Defense) in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information. We take pride in serving the men and women who defend America. DFAS is seeking goal-oriented people who like a challenge and care about serving our country. We offer rewarding careers in finance, accounting, information systems, contracting services, human resources, clerical work and many other areas.

Agency contact information

HR Customer Care Center

Phone (317) 212-0454 Email dfas.indianapolis-in.zh.mbx.dfasmeritcc@mail.mil Address DFAS - STRATEGY POLICY AND REQUIREMENTS

8899 E. 56th Street

Indianapolis, IN 46249

US

Visit our careers page

Learn more about what its like to work at Defense Finance and Accounting Service, what the agency does, and about the types of careers this agency offers.

https://www.dfas.mil/careers/

Summary

Defense Finance and Accounting Services (DFAS) mission is to lead the Department of Defense (DoD) in

finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information.

Learn more about this agency

Overview

Help

Accepting applications

Location

1 vacancy in the following locations:

Indianapolis, IN

Cleveland, OH

Columbus, OH

No matching locations found.

Work site options

Telework eligible No Remote job No Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Salary $75,374 - $121,502 per year

https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/2026/general-schedule

Pay scale & grade

GS 11 - 12

Promotion potential 12

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Occasional travel - Travel requirement is Seldom 1-24%.

Appointment type Permanent

Occupations and job series

  • 1102 Contracting

Supervisory status No Federal service type This job is in the Competitive Service Represented by a union No

Drug test No Security clearance Other Position sensitivity and risk Noncritical-Sensitive (NCS)/Moderate Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

  • National security

Financial disclosure required Yes

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number DFAS-DHA-113039096-26 Control number 881902200

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Numbers & Facts

LocationWashington, DC
Salary$75,374–$121,502 Per Year

Skills

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